Everything
you need.
New here? Start with what to expect and what to bring. You will also find our full privacy practices, HIPAA notice, and accessibility commitment, all in one place.
Your first visit,
made easy.
We want your first appointment to feel calm and unhurried. Here is exactly what to expect when you arrive.
Warm Welcome
We review your history and concerns together, no rush, no jargon. Bring any questions you have been holding onto.
Complete Evaluation
A full diagnostic hearing evaluation, typically 45 to 60 minutes, with every result explained in plain language.
Clear Next Steps
You leave with a personalized plan and honest guidance, whether that is hearing aids, monitoring, or simply reassurance.
A few things
to bring along.
Having these ready helps us make the most of your visit. Do not worry if you are missing something, we will help you sort it out.
Photo ID & Insurance Card
Bring a photo ID and your insurance card so we can verify your benefits and keep your records accurate.
Medication List
A current list of your medications, since some can affect hearing and balance.
Past Records
Any prior hearing tests, audiograms, or referral notes, if you have them. Not required.
A Family Member
You are welcome to bring a spouse, family member, or friend. A second set of ears is always helpful.
Need new-patient paperwork in advance? Call us at 646-436-7590 or email info@pinnacleaudiology.com and we will send your intake forms before your visit.
Your data,
respected.
How we handle the information you share with us through this website and our office.
Last updated: July 2026
Pinnacle Audiology ("we," "us," or "our") respects your privacy. This policy explains what information we collect through this website and how we use it. By using our site or submitting a form, you agree to the practices described here.
Information We Collect
- Contact details you provide, such as your name, phone number, email, and message, when you submit a form or request an appointment.
- Basic technical and usage data, such as browser and device type, pages visited, referring source, approximate location, and interactions with links or buttons.
How We Use It
- To respond to your inquiries, schedule appointments, and provide the care or information you requested.
- To understand website performance, improve our website and services, and measure the effectiveness of our advertising.
- We do not sell, rent, or trade your personal information to third parties for their marketing.
Analytics, Advertising & Cookies
We use Google Analytics and Google Ads to understand how visitors use the site and which outreach leads to inquiries. These services may use first-party cookies or similar identifiers and receive information such as the page URL, IP address and approximate location, browser and device information, referring or advertising source, page views, scrolling, outbound-link clicks, and clicks to book, call, email, or get directions.
We do not intentionally send names, personal phone numbers, personal email addresses, form contents, appointment details, or protected health information to Google Analytics. Google processes information under its own terms and privacy policy. Learn more about how Google uses information from sites that use its services and review the Google Privacy Policy.
Sharing
We share information only with service providers who help us operate, measure, advertise, or communicate (for example, scheduling, email, analytics, or advertising tools), and only for those purposes. We may disclose information if required by law. Protected health information is handled under HIPAA, described below.
Your Choices
You may request to review, correct, or delete the personal information you have given us by contacting our office. You can block or delete cookies in your browser, manage personalized ads through Google's My Ad Center, or use the Google Analytics opt-out browser add-on. You can opt out of text messages at any time by replying STOP (see our SMS & Text Privacy page).
Contact
Questions about this policy? Email info@pinnacleaudiology.com or call 646-436-7590.
Your health
information.
This notice describes how medical information about you may be used and disclosed, and how you can get access to it.
Effective: June 2026
We are required by law to maintain the privacy of your protected health information (PHI), to provide you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
How We May Use Your Information
- Treatment: to provide and coordinate your hearing care, including sharing with other providers involved in your care.
- Payment: to bill and obtain payment from you, your insurer, or another responsible party.
- Operations: to run our practice, improve quality, and support administrative functions.
Your Rights
- To inspect and request a copy of your records.
- To request corrections to your information.
- To request restrictions on certain uses and disclosures.
- To request confidential communications.
- To receive an accounting of certain disclosures.
- To receive a paper copy of this notice on request.
Our Duties
We will not use or disclose your PHI without your authorization except as described here or as permitted by law. If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.
Contact
To exercise any right or ask a question, contact our Privacy Officer at info@pinnacleaudiology.com or 646-436-7590.
This is a plain-language summary provided for your convenience. Please ask our office for the full Notice of Privacy Practices, and have your legal counsel review the final posted version for your jurisdiction.
Care that's
open to all.
Helping people hear is our work, so making our practice and website accessible to everyone is personal to us.
Our Commitment
We strive to ensure that both our offices and this website are accessible to people of all abilities. We aim to follow widely recognized web accessibility guidelines (WCAG 2.1, Level AA) and continually work to improve the experience for every visitor.
In Our Offices
- Wheelchair-accessible offices in Midtown Manhattan and Garden City.
- Concierge in-home visits for patients with limited mobility.
- Unhurried, patient communication, with family welcome at every visit.
On This Website
- Clear text, strong color contrast, and keyboard-navigable menus and search.
- Descriptive links and alternative text for meaningful images.
- Respect for reduced-motion preferences.
Need Help or Have Feedback?
If you encounter any difficulty using this site, or need information in an alternative format, please contact us at info@pinnacleaudiology.com or 646-436-7590. We will be glad to help and will work to fix any barrier promptly.
Let's get you
scheduled.
Now that you know what to expect, book your first visit. We will take wonderful care of you from hello to follow-up.