At-home audiology,
brought to you.
Concierge in-home hearing care in Manhattan, Brooklyn, Queens, and Nassau County. Hearing tests, fittings, programming, and follow-up are delivered in your own space by a doctor of audiology using appropriate portable equipment. A concierge visit fee applies to every appointment.
What at-home audiology means.
At-home audiology is full hearing care delivered in your own space by a doctor of audiology, rather than in a clinic. We arrive with appropriate portable diagnostic equipment and the same clinical standards you would expect in the office, just on your schedule.
For many people, a home visit removes the friction of travel, parking, and waiting rooms. You get unhurried, one-on-one time with your audiologist, whether you need a hearing test, help with your hearing aids, or ongoing follow-up. Some complex diagnostic cases are still better handled in the office, and we will always tell you honestly when an in-office visit would serve you better.
Who an in-home visit is best for.
Home visits suit anyone who values convenience, but they are especially helpful in a few situations.
Limited mobility
If leaving home is difficult or tiring, we bring the full appointment to you, with no travel or waiting room to manage.
Older adults
Familiar surroundings make appointments calmer and clearer. Our senior hearing care is patient and paced for comfort.
Caregivers & families
Loved ones can take part in the visit, ask questions, and learn how to support daily hearing aid use at home.
Busy schedules
If a clinic visit is hard to fit in, concierge scheduling lets us come to your home or workplace at a time that works.
What we can do during a home visit.
Most routine hearing care translates well to the home. Here is what a visit can include.
Hearing tests at home
Using appropriate portable equipment, we can complete many diagnostic hearing tests in your home. If a case calls for specialized equipment, we will arrange an office visit instead.
Hearing aid fittings
We fit and fine-tune hearing aids in the environments where you actually use them, so the settings reflect your real daily life.
Programming & troubleshooting
If your devices need adjustment, we handle hearing aid programming and troubleshooting on site, and arrange repairs when needed.
Tinnitus support
For ringing or buzzing, we offer counseling and management strategies, and can guide you toward a fuller tinnitus evaluation when appropriate.
Your hearing care, connected to the people who know you.
Pinnacle works in partnership with geriatricians, internists, ENTs, senior-care and assisted-living facilities, physical therapists, psychiatrists, and other allied health professionals. Hearing affects communication across the entire care plan, so our role does not end when the hearing test is finished.
Geriatricians & internists
Relevant hearing findings can help the primary medical team understand communication needs and plan follow-up.
ENT physicians
When medical assessment or specialized testing is appropriate, we coordinate a clear referral and share relevant results.
Senior care & assisted living
We can help staff and caregivers understand device routines, communication strategies, and the follow-up plan.
Physical therapists
Better communication supports instruction, confidence, and participation during rehabilitation and mobility work.
Psychiatrists
When hearing difficulty complicates conversation or participation, coordinated communication support can reduce avoidable barriers.
Allied health professionals
With permission, we help the broader team understand how to communicate effectively and support consistent hearing-aid use.
How coordinated at-home care works.
The goal is not to add another disconnected appointment. It is to make hearing care useful to the patient, family, and professionals already involved.
We start with the full picture
Before the visit, we review the concern, living situation, communication priorities, and who the patient wants involved.
We evaluate in real life
Testing and device care happen in the environment where communication, television, phone calls, and family conversations actually occur.
We explain the plan clearly
With permission, family, caregivers, facility staff, and the referring clinician can receive the information relevant to their role.
We close the loop
We document next steps, arrange needed office or medical follow-up, and continue hearing-aid support as needs change.
Where we visit: Manhattan, Brooklyn, Queens & Nassau County.
Visits may take place in a private residence, senior-care community, or assisted-living facility. Our coverage is intentionally focused so travel time does not compromise the pace or quality of the appointment.
Manhattan, Brooklyn & Queens
We provide in-home visits throughout Manhattan and in Brooklyn and Queens. Facility visits follow the community’s access and scheduling procedures. If office care is more appropriate, our Midtown Manhattan office is near Penn Station and Herald Square.
Nassau County
Concierge visits are available throughout Nassau County in private homes and participating senior-care settings. Patients who prefer office-based care may visit our Garden City office.
Insurance and payment for home visits.
Insurance coverage depends on the plan and clinical service. A separate concierge visit fee applies to every at-home appointment.
We can review available benefits before the appointment and explain what is known in advance. The concierge visit fee is separate and applies to every visit, including follow-up appointments. You can learn more on our insurance page, or call before booking so the team can explain the current process.
What to expect before, during, and after your visit.
Before
We confirm the address, reason for the visit, facility access if applicable, and who the patient authorizes to participate or receive information.
During
Your Doctor of Audiology completes the appropriate testing or device work, observes real-life communication needs, and explains findings at the patient’s pace.
After
You receive clear next steps. With permission, we can coordinate relevant findings with family, caregivers, facility staff, or the patient’s healthcare professionals.
How to prepare for an at-home visit.
A little preparation helps us spend more of the appointment on the patient’s hearing and less on logistics.
Have these ready
- Current hearing aids, chargers, batteries, accessories, and any devices that are not working
- A list of the listening situations that are hardest: conversation, television, phone calls, dining, or group activities
- Insurance information and any referral or recent hearing records you want us to review
- Contact details for clinicians or care-team members the patient wants involved
Set up the space
- Choose a reasonably quiet, well-lit room with a table and two nearby chairs
- Invite a family member or caregiver if the patient wants support during the discussion
- Ask the facility about check-in, parking, elevator, and staff-escort requirements
- Keep pets safely away from equipment and hearing aids during the appointment
At-home audiology, answered.
A visit can include a diagnostic hearing test, hearing aid fittings, programming and troubleshooting, tinnitus support, and follow-up care, all delivered in your home using appropriate portable equipment.
Many diagnostic hearing tests can be completed at home with appropriate portable equipment. Some complex cases need specialized equipment, and in those situations we will recommend an office visit so you get the most accurate results.
We provide concierge in-home audiology in Manhattan, Brooklyn, Queens, and Nassau County. A concierge visit fee applies to every appointment.
Coverage depends on your plan and the services provided, just as it would for an office visit. A separate concierge visit fee applies to every at-home appointment. We can review your benefits before the appointment so you know what to expect.
Yes. We handle hearing aid programming and troubleshooting during the visit, and we can arrange repairs when a device needs more extensive service.
People with limited mobility, older adults who feel more at ease at home, families who want to take part in care, and anyone whose schedule makes a clinic visit difficult benefit most from an in-home visit.
Yes. With your permission and the appropriate release, we can coordinate relevant hearing findings and recommendations with geriatricians, internists, ENTs, senior-care and assisted-living teams, physical therapists, psychiatrists, and other allied health professionals involved in your care.
Yes. Concierge visits may be arranged in private homes, senior-care communities, and assisted-living facilities within our service area, subject to the facility’s access procedures and the patient’s consent.
Yes. Family members and caregivers are welcome to participate with the patient’s permission. We can explain results, demonstrate hearing-aid care, and create a practical follow-up plan together.
Prefer to be seen at home?
Tell us where you are and what you need, and we will bring concierge hearing care to your door.