Domes, wax filters, chargers, and streaming accessories can look similar while fitting different models. Confirming compatibility before checkout prevents delays and unnecessary returns.
01 · IdentifyFind the manufacturer and model
Look on the hearing aid, charger, case, app, or original paperwork. A photo can also help our team identify the correct part.
02 · ConfirmCall when you are unsure
Call 646-436-7590 before ordering. We would rather verify the item than have you guess from a product photo.
03 · MaintainKnow when service is better
If new filters or domes do not restore sound, the device may need cleaning, troubleshooting, programming, or repair.
How do I know which accessory fits my hearing aid?
Check the manufacturer and model printed on the hearing aid, charger, case, or paperwork. If you are unsure, call Pinnacle before ordering so the team can confirm compatibility.
Are the accessories genuine manufacturer parts?
The store offers the same genuine manufacturer accessories and supplies used by Pinnacle Audiology in the office.
How long does shipping take?
Standard shipping is listed as 7–10 business days for $12, and rush shipping as 2–4 business days for $24, to all 50 U.S. states.
What is the return policy?
Unopened accessories may be returned within 30 days. Contact Pinnacle before returning an item so the team can confirm the process.
When is my card charged?
The online order is sent to Pinnacle for confirmation. Secure payment is arranged after the order and compatibility details are reviewed; nothing is charged at the initial form step.