Simple, personal,
and useful.
You text us, and a member of our team texts you back. We use messaging only for your care, never for marketing or promotional blasts.
Booking & Reminders
Book or reschedule appointments at either office, and receive reminders and confirmations.
Follow-Up Care
Check in after a fitting or visit, so we can make sure everything is working well for you.
Orders & Service Updates
Get updates on hearing aid orders, repairs, and service, without playing phone tag.
General Questions
Have a quick question? Just text. We are happy to help, and phone and email are always available too.
Always your
choice.
You opt in by texting us first, or by giving us your mobile number and agreeing to be contacted by text when you book an appointment or fill out a form.
Never a Condition of Care
Consent to receive text messages is not a condition of any purchase or of receiving care at Pinnacle Audiology.
Phone & Email Too
You can choose phone or email instead at any time, whatever is most comfortable for you.
You're always
in control.
Stop or get help at any time, right from your phone. No forms, no waiting.
Call 646-436-7590 →Your number
stays yours.
Your mobile number and your messages belong to your care, and nothing else. Here is our commitment.
Never Sold or Shared
We never sell, rent, or share your mobile number or the contents of your text messages with third parties for their marketing purposes.
Used Only for Your Care
Your phone number and messages are used only to communicate with you about your care at Pinnacle Audiology.
Opt-In Data Stays Private
No mobile information is shared with third parties or affiliates for marketing. Text messaging opt-in data and consent are not shared with any third parties.
Protected Health Information
We handle protected health information in accordance with HIPAA. Please avoid sending sensitive medical details by text; we will move sensitive conversations to a secure channel or phone call when needed.
Questions about
how we text?
Call us or stop by, we are happy to walk you through it. Visit us in Midtown Manhattan or Garden City.