American Innovation · Fit in NYC & Long Island

Starkey hearing aids in NYC

Starkey pioneered the smart hearing aid, building sensors into the device to track activity, detect falls, translate languages, and surface health data. The current flagship is Omega AI. We fit and verify Starkey in Midtown Manhattan and Garden City.

Omega AICurrent flagship
Health sensorsActivity & fall alerts
My StarkeyVoice assistant app
Starkey Starkey Omega AI hearing aid
01 / Manufacturer Overview

Starkey at a glance

Starkey is the major American hearing-aid manufacturer and the brand most associated with health and wellness features. Beyond hearing, its devices can count steps, detect a fall and send an alert, translate conversations, and let you check the device yourself, all controlled from the My Starkey app.

Starkey’s newest platform is Omega AI, which builds on the earlier Edge AI and Genesis AI generations with stronger noise processing and durability. A Signature Series covers very small custom styles, and a more accessible tier rounds out the line. As always, the right Starkey follows a hearing evaluation, not a feature list.

Current flagship

Starkey Omega AI

Newest Starkey tech, featured first. Older devices stay in a labeled support section.

Product families

What Starkey offers

Starkey Omega AI, Starkey Signature Series (custom), Starkey G Series AI.

Why we offer Starkey

Independent, brand-neutral

We carry Starkey because it is right for some patients, not because we are tied to it.

Evaluation first

The device follows the ears

The best Starkey depends on your audiogram, anatomy, dexterity, and where you struggle. Chosen after testing, verified with real-ear measurement.

02 / Current Product Families

Current Starkey models

Newest first. Each model lists style, candidacy, connectivity, strengths, and limitations.

Current flagshipStarkey Starkey Omega AI hearing aid
01

Starkey Omega AI

Receiver-in-canal (RIC) and custom
Flagship

Mild to severe loss for people who want strong noise performance plus health and safety features.

Style
Receiver-in-canal (RIC) and custom
Power
Rechargeable
Tech levels
Multiple technology levels
Connectivity
Bluetooth, with Auracast and LE Audio on supported models; hands-free calls on supported phones
App
My Starkey
Charger
Starkey charger, portable charger available

Main strengths

  • Current flagship noise processing
  • Built-in sensors for activity tracking and fall alerts
  • Live language translation in the app
  • TeleHear remote care, Self Check, and Find My Hearing Aids

Important limitations

  • Health features depend on the model and require the app
  • Fall detection is an alerting aid, not a medical device or guarantee
  • Top features at the premium tier
02

Starkey Signature Series (custom)

Custom in-the-ear (ITC / CIC / IIC)
Current

People who want a discreet, custom in-ear device molded to the ear.

Style
Custom in-the-ear (ITC / CIC / IIC)
Power
Rechargeable or battery, by model
Tech levels
Multiple technology levels
Connectivity
Streaming on supported custom sizes
App
My Starkey
Charger
Custom charger

Main strengths

  • Very small, discreet custom styles
  • Rechargeable custom options

Important limitations

  • Smallest styles fit milder losses and drop some features
  • In-ear placement needs regular wax-filter care
03

Starkey G Series AI

Receiver-in-canal (RIC) and other styles
Current

People who want current Starkey technology at a more accessible price point.

Style
Receiver-in-canal (RIC) and other styles
Power
Rechargeable or battery, by model
Tech levels
Mid-range tier
Connectivity
Bluetooth streaming and app control
App
My Starkey
Charger
Model-specific charger

Main strengths

  • Current-generation core technology at a friendlier price
  • Familiar Starkey app and connectivity

Important limitations

  • Sits below Omega AI; not every flagship feature is included
  • Health feature set varies by model
03 / Hearing-Aid Styles

Starkey styles in the US

Which current Starkey products come in each form factor.

RIC
Receiver-in-canal (RIC)
Starkey Omega AI RIC
BTE
Behind-the-ear (BTE)
Starkey BTE family
ITE
In-the-ear (ITE)
Signature Series
ITC
In-the-canal (ITC)
Signature Series
CIC
Completely-in-canal (CIC)
Signature Series
IIC
Invisible-in-canal (IIC)
Signature Series (smallest)
CROS
CROS / single-sided
Starkey CROS option, confirm current availability with us
Power
Power hearing aids
BTE family for stronger losses
04 / Technology Levels

How Starkey tech levels work

Starkey uses numbered tiers within a platform. Higher tiers add noise performance and feature depth.

Changes by level

Features that scale up

  • Speech-in-noise processing strength
  • Number of programs and automatic adjustments
  • Some health and convenience features

Shared across levels

Every tier includes

  • My Starkey app and core connectivity
  • Rechargeability on supported models
  • Core sound quality and safety limits

Not everyone needs the flagship. We match the tier to your listening demands and which health features you actually want.

05 / Bluetooth & Phone

Starkey Bluetooth & phone support

iPhone

Starkey & iPhone

Streams from iPhone and uses the My Starkey app

Android

Starkey & Android

Streams from supported Android phones

Bluetooth

Protocol

Bluetooth, with Auracast and LE Audio on supported current models

Streaming

Direct audio

Direct streaming of calls and audio on supported models

Calls

Hands-free

Hands-free calls on supported phones

Multi-device

Pairing

Pair and manage multiple devices

App

My Starkey

Includes: Volume, programs, and a voice-controlled Smart Assistant; Activity and engagement tracking, fall alerts; Live language translation; Self Check, Find My Hearing Aids, TeleHear remote care.

Laptop & tablet

Other devices

Many Bluetooth computers and tablets connect for audio; call support depends on the device.

Firmware & limits

Read first

Auracast, LE Audio, and some features depend on model and firmware; we keep devices updated Streaming, hands-free, and health features depend on the specific model and your phone. We confirm what your device supports.

No hearing aid works with every phone. Check your model with Starkey’s official compatibility checker (support section below), or ask us before you buy.

06 / Video Instruction Center

Starkey how-to videos

Matched to Starkey devices. Tap to play; written steps appear under each. No autoplay, loads only when tapped.

Insert & Remove Your Hearing Aids

How to put in and take out your Starkey behind-the-ear hearing aids.

Insert & Remove (Custom Models)

How to put in and take out your Starkey custom in-the-ear hearing aids.

Turn On & Off (Custom Models)

How to turn your Starkey custom in-the-ear hearing aids on and off.

Change the Wax Guard

Change the wax guard about once a month, or sooner if sound gets weak or muffled.

Change the Wax Guard (Custom Models)

The same monthly wax guard change, shown on Starkey custom in-the-ear models.

Charge Your Hearing Aids

Place your Starkey hearing aids in the Charger 2.0 overnight. The lights show they’re charging.

Charge Your Custom In-Ear Aids

Three easy steps to charge your Starkey custom in-the-ear hearing aids.

Change the Battery (Custom Models)

How to change the disposable battery in your Starkey custom hearing aid.

Clean Your Hearing Aids

Four easy steps to keep your Starkey hearing aids clean and sounding clear.

All Starkey how-to videos (17)

07 / Daily Care & Maintenance

Caring for your Starkey aids

Starkey-specific cleaning, wax-filter, and storage guidance. Not all brands use the same systems, so follow the steps for your device.

Wipe nightly, store dry or in the charger, and avoid moisture, cosmetics, hair spray, and heat.

Use a soft, dry cloth or tissue. Never run hearing aids under water or use alcohol, solvents, or wipes unless your audiologist recommends a specific product.

Starkey RIC and custom devices use replaceable wax guards (the system differs between RIC receivers and custom shells). Change about monthly or when sound weakens.

RIC domes are replaced regularly. Custom Signature Series shells have their own filters and need routine cleaning. If you are not sure which filter or dome your device uses, bring it to Pinnacle Audiology and we will show you.

For in-the-ear and custom devices, gently brush the microphone and receiver openings and wipe the shell daily. Earmolds can be cleaned per your audiologist’s instructions. Do not push hard objects into any opening.

Store devices in the charger or a dry case overnight, away from bathrooms and heat. For long storage, remove disposable batteries. When traveling, bring your charger and a backup, and keep devices in your carry-on, not checked luggage.

Keep the charger clean and dry and make sure the contacts are free of debris so devices charge reliably. Use only the charger supplied for your model.

Put your hearing aids in after applying hair spray, sunscreen, lotions, or makeup, as these can clog microphones and filters. Keep devices out of reach of dogs, which are strongly attracted to them.

Do not open the hearing-aid shell, attempt internal repairs, or expose devices to water, heat, or chemicals. If sound stays weak, distorted, or absent after changing the wax filter and dome, contact Pinnacle Audiology at 646-436-7590.

08 / Charging & Battery

Charging your Starkey aids

How charging works, expected runtime, and what to do if a device will not charge. Battery figures are Starkey’s and vary with streaming.

Place each hearing aid in its slot in the Starkey charger (Charger 2.0 and portable options) so the charging contacts line up. A light shows charging has started and usually turns solid or changes color when complete. A full charge typically takes a few hours; a short charge adds hours of wear.

Starkey reports all-day runtime on a full charge; streaming and health features reduce it. Streaming phone calls, music, or TV audio uses more power, so heavy-streaming days are shorter.

A portable charger lets you top up on the go. Bring your charger when you travel and top up whenever you can. For long-term storage, keep devices cool and dry.

Make sure the device is seated correctly and the contacts on both the device and charger are clean and dry. Confirm the charger is powered. If it still will not charge after cleaning the contacts, contact Pinnacle Audiology. Do not force it or open the device.

Most current models are rechargeable; some custom styles use disposable batteries. For battery models, let a new zinc-air battery sit for about a minute after removing the sticker before closing the door, and store spares away from coins and keys.

09 / Troubleshooting

Starkey troubleshooting

Patient-safe steps for common issues. These never involve opening the device.

  • Confirm the device is charged or the battery is fresh.
  • Change the wax filter and check the dome or shell opening for blockage.
  • Make sure you are on the right program and volume.
  • If still silent, contact Pinnacle Audiology.

Most often a wax-clogged filter or dome, or moisture. Change the wax filter, check the dome, and let the device dry overnight in its case or a drying kit. If it persists, we will inspect it.

Reinsert the hearing aid so it seats fully and check that the dome or earmold fits snugly. Persistent feedback can mean a loose fit, a wax-blocked ear, or a dome that needs resizing, all of which we can correct.

Charge both fully, change the wax filter on the quiet side, and confirm it is not simply turned down. If one side stays dead, it may need service.

Clean the contacts on the device and charger, reseat the hearing aids, and confirm the charger has power. If an error light persists, contact us rather than forcing the device.

Open the My Starkey app, make sure Bluetooth is on, and restart your phone and hearing aids. Forgetting and re-pairing the devices in your phone’s Bluetooth settings often resolves repeated dropouts. The manufacturer Bluetooth line below can help with phone-side settings.

Restart both hearing aids and your phone, then re-pair. If audio still routes to one ear, check the app’s streaming and balance settings. We can also adjust this for you.

Remove (forget) the hearing aids from the old phone’s Bluetooth list first, then pair the new phone using the My Starkey app’s setup steps. The video library above shows pairing for common phones.

Change the wax filter and clean the dome or shell opening. Never push tools into the receiver. If the ear itself feels blocked, we can check for and remove earwax in office.

If devices get wet or you have been sweating heavily, dry them overnight in a case or drying kit, not a microwave or oven. If sound does not return, contact us.

Many Starkey models include a Find My Hearing Aids feature in the My Starkey app that shows where the devices were last connected. Check there first, then call us.

Patient-safe steps only. Never open the hearing-aid shell or attempt internal repairs. If these do not help, contact Pinnacle Audiology at 646-436-7590.

10 / Accessories

Official Starkey accessories

Current, officially compatible Starkey accessories.

Accessory

StarLink TV streamer

Streams TV audio directly to your Starkey hearing aids at your own volume.

Accessory

StarLink remote microphone

A remote and table microphone that sends a speaker’s voice to your hearing aids in noise.

By model

StarLink remote / charger

A simple remote for volume and programs, plus desktop and portable chargers.

Accessory

My Starkey app

The control center for streaming, health features, translation, and remote care.

Compatibility varies by model. We confirm which accessories work with your specific Starkey device.

11 / Official Manufacturer Support

Starkey support directory

Use these for phone-side help. For anything touching how your aids sound or fit, come to Pinnacle.

Starkey Bluetooth & app support

Manufacturer consumer line (US):

Hours and time zone are on the official Starkey site. Verified June 24, 2026.

Manufacturer support can assist with app installation, compatible phones, Bluetooth pairing, streaming, and accessories. Changes to hearing-aid programming, amplification, physical fit, feedback, comfort, or prescribed settings should be handled by your audiologist.

12 / Pinnacle Clinical Perspective

Is Starkey right for you?

A balanced view. Starkey is excellent for the right patient; here is what we weigh, and we are honest when another brand fits better.

01
Health and safety
If activity tracking and fall alerts matter to you or a family caregiver, Starkey leads on these built-in features.
02
Translation
Starkey’s in-app translation is useful for multilingual households and travel.
03
Remote care
TeleHear lets us fine-tune your devices remotely between visits, convenient for busy or homebound patients.
04
Dexterity
Tiny in-ear and custom styles need steadier hands; we factor this in.
05
Ear anatomy
Canal shape and size affect which Starkey styles fit, seal, and feed back the least.
06
When another brand fits better
If your needs point elsewhere, we will tell you. We are brand-neutral.
07
Why verification matters
A device only works when its programming is verified in your ear with real-ear measurement.
08
Why reviews cannot decide
Reviews reflect other people’s ears and lives, not your audiogram.
13 / FAQ

Starkey aids: your questions

Starkey’s current flagship platform is Omega AI. It builds on the earlier Edge AI and Genesis AI generations, which are now previous platforms.

A higher-tier Omega AI provides Starkey’s strongest noise processing; a StarLink remote microphone helps further in restaurants and meetings.

Yes. Starkey streams from iPhone and is controlled with the My Starkey app. We confirm your model.

Yes, on supported Android phones. Hands-free and LE Audio support depend on the phone; we can test yours.

Many Bluetooth computers and tablets connect for audio. Call support depends on the device.

Most current Starkey models are rechargeable. Some custom styles still use disposable batteries.

Starkey reports all-day runtime on a full charge. Streaming and health tracking shorten the day.

Yes. The Signature Series includes very small custom in-the-ear styles molded from an impression of your ear.

Yes, the smallest Signature Series custom styles sit deep in the canal. The right size depends on your ear and hearing level.

Starkey offers solutions for single-sided hearing; we confirm the current CROS option that fits your situation.

Yes. Starkey devices include built-in tinnitus sound therapy options that we can enable and tune.

Supported Starkey models can detect a fall and send an alert to chosen contacts through the app. It is a helpful safety feature, not a medical device, and should not replace emergency services.

It depends on the model and technology level. We provide a clear quote after your evaluation and verify any insurance benefit.

Yes, independently, in Midtown Manhattan and Garden City, with real-ear verification and at-home visits across NYC and Long Island.

Usually yes. We can reprogram, verify, and service Starkey devices brought from another provider.

14 / Previous Generations

Still supported for existing patients

Already wear an older Starkey? We service, reprogram, and repair previous generations, listed so current and older tech are never confused.

Previous generation

Starkey Edge AI / Genesis AI

The two previous Starkey platforms. Fully supported for existing Pinnacle patients; we service, reprogram, and repair them. They are not the current flagship.

Independence statement

Pinnacle Audiology is an independent audiology practice and is not owned by any hearing-aid manufacturer. Recommendations are based on the patient’s hearing, communication needs, preferences, anatomy, and lifestyle.

Freshness & maintenance

Product information last reviewed: June 24, 2026.

Models, features, accessories, compatibility, and availability may change. Pinnacle Audiology will confirm current options during your consultation.

Book in NYC or Long Island

Find the right Starkey, the right way

The best device starts with a real evaluation and a real-ear verified fitting, in Midtown Manhattan, Garden City, or at home across NYC and Long Island.