Phonak hearing aids in NYC

Wipe nightly with a dry cloth, store in the charger or a dry case, and keep devices away from hair spray, lotions, and heat.

Use a soft, dry cloth or tissue. Never run hearing aids under water or use alcohol, solvents, or wipes unless your audiologist recommends a specific product.

Phonak RIC and custom devices use replaceable wax guards (CeruShield style). Change about once a month, or sooner if sound gets weak or muffled.

RIC domes (the soft tips) should be replaced regularly; your audiologist confirms the correct size and style for your ear. If you are not sure which filter or dome your device uses, bring it to Pinnacle Audiology and we will show you.

For in-the-ear and custom devices, gently brush the microphone and receiver openings and wipe the shell daily. Earmolds can be cleaned per your audiologist’s instructions. Do not push hard objects into any opening.

Store devices in the charger or a dry case overnight, away from bathrooms and heat. For long storage, remove disposable batteries. When traveling, bring your charger and a backup, and keep devices in your carry-on, not checked luggage.

Keep the charger clean and dry and make sure the contacts are free of debris so devices charge reliably. Use only the charger supplied for your model.

Put your hearing aids in after applying hair spray, sunscreen, lotions, or makeup, as these can clog microphones and filters. Keep devices out of reach of dogs, which are strongly attracted to them.

Do not open the hearing-aid shell, attempt internal repairs, or expose devices to water, heat, or chemicals. If sound stays weak, distorted, or absent after changing the wax filter and dome, contact Pinnacle Audiology at 646-436-7590.

• Confirm the device is charged or the battery is fresh.
• Change the wax filter and check the dome or shell opening for blockage.
• Make sure you are on the right program and volume.
• If still silent, contact Pinnacle Audiology.

Most often a wax-clogged filter or dome, or moisture. Change the wax filter, check the dome, and let the device dry overnight in its case or a drying kit. If it persists, we will inspect it.

Reinsert the hearing aid so it seats fully and check that the dome or earmold fits snugly. Persistent feedback can mean a loose fit, a wax-blocked ear, or a dome that needs resizing, all of which we can correct.

Charge both fully, change the wax filter on the quiet side, and confirm it is not simply turned down. If one side stays dead, it may need service.

Clean the contacts on the device and charger, reseat the hearing aids, and confirm the charger has power. If an error light persists, contact us rather than forcing the device.

Open the myPhonak app, make sure Bluetooth is on, and restart your phone and hearing aids. Forgetting and re-pairing the devices in your phone’s Bluetooth settings often resolves repeated dropouts. The manufacturer Bluetooth line below can help with phone-side settings.

Restart both hearing aids and your phone, then re-pair. If audio still routes to one ear, check the app’s streaming and balance settings. We can also adjust this for you.

Remove (forget) the hearing aids from the old phone’s Bluetooth list first, then pair the new phone using the myPhonak app’s setup steps. The video library above shows pairing for common phones.

Change the wax filter and clean the dome or shell opening. Never push tools into the receiver. If the ear itself feels blocked, we can inspect the ear canal and, when removal is needed, direct you to an ENT or physician.

If devices get wet or you have been sweating heavily, dry them overnight in a case or drying kit, not a microwave or oven. If sound does not return, contact us.

Many Phonak models include a Find My Hearing Aids feature in the myPhonak app that shows where the devices were last connected. Check there first, then call us.