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Swiss Engineering · Fit in NYC & Long Island

Phonak hearing aids in NYC

Phonak builds for the hardest listening situations: loud restaurants, group conversations, and universal Bluetooth to any phone. The current Audéo Infinio Ultra generation pairs a dedicated AI chip with Phonak’s Roger ecosystem. We fit and verify every device in our Midtown Manhattan and Garden City offices.

Book an Evaluation →Current Phonak models
Infinio UltraCurrent platform
Sphere DNNOn-board AI chip
UniversalBluetooth to any phone
Phonak Audéo Infinio Ultra Sphere hearing aid
01 / Manufacturer Overview

Phonak at a glance

Phonak is the Swiss arm of Sonova and a long-time favorite among New Yorkers who spend their days in noise: musicians, attorneys, teachers, and anyone who lives in restaurants and meetings. The brand’s reputation rests on speech-in-noise performance, rugged rechargeability, and an accessory ecosystem, led by Roger, that few competitors match.

The current generation is Audéo Infinio Ultra. The flagship Sphere model adds a second, dedicated AI processor for its Spheric Speech in Loud Noise feature, while the Ultra R covers the same everyday needs without the extra chip. Device choice should follow a hearing evaluation, not a spec sheet, the right Phonak depends on your audiogram, your ears, and where you struggle most.

Current flagship

Audéo Infinio Ultra Sphere

Newest Phonak tech, featured first. Older devices stay in a labeled support section.

Product families

What Phonak offers

Audéo Infinio Ultra Sphere, Audéo Infinio Ultra R, Virto Infinio (custom).

Why we offer Phonak

Independent, brand-neutral

We carry Phonak because it is right for some patients, not because we are tied to it.

Evaluation first

The device follows the ears

The best Phonak depends on your audiogram, anatomy, dexterity, and where you struggle. Chosen after testing, verified with real-ear measurement.

02 / Current Product Families

Current Phonak models

Newest first. Each model lists style, candidacy, connectivity, strengths, and limitations.

Current flagshipPhonak Audéo Infinio Ultra Sphere hearing aid
01

Audéo Infinio Ultra Sphere

Receiver-in-canal (RIC)
Flagship

Mild to severe loss for people who prioritize speech understanding in loud, complex environments.

Style
Receiver-in-canal (RIC)
Power
Rechargeable
Tech levels
Premium tier only (the Sphere chip is the top of the line)
Connectivity
Bluetooth to virtually any phone, hands-free calls both sides
App
myPhonak
Charger
Charger Case / Power Pack (portable)

Main strengths

  • Dedicated DEEPSONIC AI chip drives Spheric Speech in Loud Noise, Phonak’s strongest noise feature
  • Universal Bluetooth: pairs with iPhone and Android, true hands-free calls
  • Works across the Phonak Roger ecosystem
  • IP68-rated, rugged build

Important limitations

  • Premium pricing, the Sphere chip is not offered at lower technology tiers
  • Streaming-heavy days shorten battery runtime
  • RIC style is visible behind the ear; not the most discreet option
Phonak how-to videos Book a consultation
Phonak Audéo Infinio Ultra R hearing aid
02

Audéo Infinio Ultra R

Receiver-in-canal (RIC)
Current

Mild to severe loss for people who want current Phonak technology and connectivity without the Sphere chip.

Style
Receiver-in-canal (RIC)
Power
Rechargeable
Tech levels
Multiple technology levels (premium through essential)
Connectivity
Bluetooth to iPhone and Android, hands-free calls
App
myPhonak
Charger
Standard or Combi charger

Main strengths

  • Full current platform at a range of price points
  • Strong everyday clarity and Bluetooth
  • All-day rechargeability

Important limitations

  • Does not include the second Sphere AI chip
  • Battery life varies with streaming
Phonak how-to videos Book a consultation
Phonak Virto Infinio custom hearing aid
03

Virto Infinio (custom)

In-the-ear / in-the-canal (custom)
Current

People who prefer a custom in-ear device made from an impression of your ear.

Style
In-the-ear / in-the-canal (custom)
Power
Rechargeable or battery, by model
Tech levels
Multiple technology levels
Connectivity
Bluetooth on supported custom models
App
myPhonak
Charger
Model-specific charger

Main strengths

  • Custom-molded for a discreet, secure fit
  • Several sizes down to very small in-canal styles

Important limitations

  • Smaller custom styles fit milder losses and may omit some features
  • Tiny controls require reasonable dexterity
Phonak how-to videos Book a consultation
03 / Hearing-Aid Styles

Phonak styles in the US

Which current Phonak products come in each form factor.

RIC
Receiver-in-canal (RIC)
Audéo Infinio Ultra Sphere / Ultra R
BTE
Behind-the-ear (BTE)
Naída and Bolero families (power)
ITE
In-the-ear (ITE)
Virto Infinio
ITC
In-the-canal (ITC)
Virto Infinio
CIC
Completely-in-canal (CIC)
Virto Infinio
IIC
Invisible-in-canal (IIC)
Virto Infinio (smallest custom in-canal)
CROS
CROS / single-sided
CROS Infinio for single-sided hearing
Power
Power hearing aids
Naída (severe to profound loss)
04 / Technology Levels

How Phonak tech levels work

Phonak uses numbered performance tiers within a platform (for example 90, 70, 50, 30). The Sphere chip is exclusive to the premium tier.

Changes by level

Features that scale up

  • Number of automatic programs and how aggressively noise is managed
  • Spheric Speech in Loud Noise (Sphere models only)
  • Fine-tuning bands and directional precision

Shared across levels

Every tier includes

  • Bluetooth and app control
  • Rechargeability
  • Core sound quality and safety limits

A higher tier is not automatically better for you. Quieter lifestyles often do well at a mid tier; we match the level to how you actually live.

05 / Bluetooth & Phone

Phonak Bluetooth & phone support

iPhone

Phonak & iPhone

Pairs with iPhone for calls, media, and app control

Android

Phonak & Android

Pairs with Android for calls, media, and app control

Bluetooth

Protocol

Bluetooth (Classic plus newer LE Audio on current models) for universal connectivity

Streaming

Direct audio

Direct streaming of calls and audio to both ears

Calls

Hands-free

Hands-free calls (your voice is picked up by the hearing aids)

Multi-device

Pairing

Pair multiple devices and switch between them

App

myPhonak

Includes: Volume and program control; Remote fine-tuning with your audiologist; Find My Hearing Aids; Health and step data on supported models.

Laptop & tablet

Other devices

Many Bluetooth computers and tablets connect for audio; call support depends on the device.

Firmware & limits

Read first

Some features depend on current firmware, we update devices at fittings and follow-ups Phonak does not work with literally every phone; we confirm your exact model against Phonak’s current compatibility checker.

No hearing aid works with every phone. Check your model with Phonak’s official compatibility checker (support section below), or ask us before you buy.

06 / Video Instruction Center

Phonak how-to videos

Matched to Phonak devices. Tap to play; written steps appear under each. No autoplay, loads only when tapped.

Change the EasyGuard Dome

How to change the dome. The soft tip. On your Phonak hearing aid.

Put On Your Hearing Aid (Audéo)

How to place your Audéo hearing aids on your ears correctly.

Insert & Remove (Virto In-Ear)

How to put in and take out your Virto in-the-ear hearing aid using its removal line.

Turn On & Off (Virto In-Ear)

How to turn your Virto in-the-ear hearing aid on and off.

Clean Your Virto & Charger

Daily cleaning for your Virto in-the-ear hearing aid and its charger.

Remove Your Hearing Aid (Audéo)

The right way to take your Audéo hearing aids out of your ears.

Turn On & Off (Audéo)

How to turn your Audéo hearing aids on and off.

Charge Your Hearing Aids (Audéo)

Place your Audéo hearing aids in the charger overnight. The lights show they’re charging.

Change the Volume (Audéo)

Use the button on your Audéo to make sounds louder or softer.

All Phonak how-to videos (29) →

07 / Daily Care & Maintenance

Caring for your Phonak aids

Phonak-specific cleaning, wax-filter, and storage guidance. Not all brands use the same systems, so follow the steps for your device.

Wipe nightly with a dry cloth, store in the charger or a dry case, and keep devices away from hair spray, lotions, and heat.

Use a soft, dry cloth or tissue. Never run hearing aids under water or use alcohol, solvents, or wipes unless your audiologist recommends a specific product.

Phonak RIC and custom devices use replaceable wax guards (CeruShield style). Change about once a month, or sooner if sound gets weak or muffled.

RIC domes (the soft tips) should be replaced regularly; your audiologist confirms the correct size and style for your ear. If you are not sure which filter or dome your device uses, bring it to Pinnacle Audiology and we will show you.

For in-the-ear and custom devices, gently brush the microphone and receiver openings and wipe the shell daily. Earmolds can be cleaned per your audiologist’s instructions. Do not push hard objects into any opening.

Store devices in the charger or a dry case overnight, away from bathrooms and heat. For long storage, remove disposable batteries. When traveling, bring your charger and a backup, and keep devices in your carry-on, not checked luggage.

Keep the charger clean and dry and make sure the contacts are free of debris so devices charge reliably. Use only the charger supplied for your model.

Put your hearing aids in after applying hair spray, sunscreen, lotions, or makeup, as these can clog microphones and filters. Keep devices out of reach of dogs, which are strongly attracted to them.

Do not open the hearing-aid shell, attempt internal repairs, or expose devices to water, heat, or chemicals. If sound stays weak, distorted, or absent after changing the wax filter and dome, contact Pinnacle Audiology at 646-436-7590.

08 / Charging & Battery

Charging your Phonak aids

How charging works, expected runtime, and what to do if a device will not charge. Battery figures are Phonak’s and vary with streaming.

Place each hearing aid in its slot in the Phonak Charger Case / Power Pack so the charging contacts line up. A light shows charging has started and usually turns solid or changes color when complete. A full charge typically takes a few hours; most chargers give a fast partial charge in well under an hour.

Phonak reports all-day runtime on a full charge, figures vary with how much you stream. Streaming phone calls, music, or TV audio uses more power, so heavy-streaming days are shorter.

The Power Pack charges on the go without an outlet. Bring your charger when you travel and top up whenever you can. For long-term storage, keep devices cool and dry.

Make sure the device is seated correctly and the contacts on both the device and charger are clean and dry. Confirm the charger is powered. If it still will not charge after cleaning the contacts, contact Pinnacle Audiology. Do not force it or open the device.

Current Audéo Infinio RIC models are rechargeable; some custom Virto styles are offered in battery versions. For battery models, let a new zinc-air battery sit for about a minute after removing the sticker before closing the door, and store spares away from coins and keys.

09 / Troubleshooting

Phonak troubleshooting

Patient-safe steps for common issues. These never involve opening the device.

  • Confirm the device is charged or the battery is fresh.
  • Change the wax filter and check the dome or shell opening for blockage.
  • Make sure you are on the right program and volume.
  • If still silent, contact Pinnacle Audiology.

Most often a wax-clogged filter or dome, or moisture. Change the wax filter, check the dome, and let the device dry overnight in its case or a drying kit. If it persists, we will inspect it.

Reinsert the hearing aid so it seats fully and check that the dome or earmold fits snugly. Persistent feedback can mean a loose fit, a wax-blocked ear, or a dome that needs resizing, all of which we can correct.

Charge both fully, change the wax filter on the quiet side, and confirm it is not simply turned down. If one side stays dead, it may need service.

Clean the contacts on the device and charger, reseat the hearing aids, and confirm the charger has power. If an error light persists, contact us rather than forcing the device.

Open the myPhonak app, make sure Bluetooth is on, and restart your phone and hearing aids. Forgetting and re-pairing the devices in your phone’s Bluetooth settings often resolves repeated dropouts. The manufacturer Bluetooth line below can help with phone-side settings.

Restart both hearing aids and your phone, then re-pair. If audio still routes to one ear, check the app’s streaming and balance settings. We can also adjust this for you.

Remove (forget) the hearing aids from the old phone’s Bluetooth list first, then pair the new phone using the myPhonak app’s setup steps. The video library above shows pairing for common phones.

Change the wax filter and clean the dome or shell opening. Never push tools into the receiver. If the ear itself feels blocked, we can check for and remove earwax in office.

If devices get wet or you have been sweating heavily, dry them overnight in a case or drying kit, not a microwave or oven. If sound does not return, contact us.

Many Phonak models include a Find My Hearing Aids feature in the myPhonak app that shows where the devices were last connected. Check there first, then call us.

Patient-safe steps only. Never open the hearing-aid shell or attempt internal repairs. If these do not help, contact Pinnacle Audiology at 646-436-7590.

10 / Accessories

Official Phonak accessories

Current, officially compatible Phonak accessories.

Compatibility varies by model

Roger microphones

Roger On and Roger Table Mic send a distant or across-the-table voice straight to your hearing aids. Phonak’s signature advantage for restaurants and meetings.

Accessory

TV Connector

Streams TV audio directly to your hearing aids at your own volume.

Accessory

Phonak chargers

Standard, Combi, and portable Power Pack options for charging at home or on the go.

By model

PartnerMic / Remote

A clip-on partner microphone and a simple remote for volume and programs without a phone.

Compatibility varies by model. We confirm which accessories work with your specific Phonak device.

11 / Official Manufacturer Support

Phonak support directory

Use these for phone-side help. For anything touching how your aids sound or fit, come to Pinnacle.

Phonak Bluetooth & app support

Manufacturer consumer line (US):

800-679-4871

Hours and time zone are on the official Phonak site. Verified June 24, 2026.

Manufacturer support can assist with app installation, compatible phones, Bluetooth pairing, streaming, and accessories. Changes to hearing-aid programming, amplification, physical fit, feedback, comfort, or prescribed settings should be handled by your audiologist.

Official Phonak resources

Official Phonak site Compatibility & app support Pairing guides & manuals Pinnacle Phonak how-to videos
12 / Pinnacle Clinical Perspective

Is Phonak right for you?

A balanced view. Phonak is excellent for the right patient; here is what we weigh, and we are honest when another brand fits better.

01
Speech in noise
If your hardest situations are loud restaurants and groups, Phonak Sphere and Roger are a leading combination.
02
Universal Bluetooth
Phonak connects to essentially any phone with hands-free calls, useful if you switch phones or use older devices.
03
Invisibility
If complete invisibility matters most, ask about the smallest Virto Infinio custom in-canal styles.
04
Dexterity
Tiny in-ear and custom styles need steadier hands; we factor this in.
05
Ear anatomy
Canal shape and size affect which Phonak styles fit, seal, and feed back the least.
06
When another brand fits better
If your needs point elsewhere, we will tell you. We are brand-neutral.
07
Why verification matters
A device only works when its programming is verified in your ear with real-ear measurement.
08
Why reviews cannot decide
Reviews reflect other people’s ears and lives, not your audiogram.
13 / FAQ

Phonak aids: your questions

The current generation is Audéo Infinio Ultra. The flagship is the Audéo Infinio Ultra Sphere, which adds a dedicated AI chip for noise; the Ultra R covers the same everyday needs without that second chip.

The Audéo Infinio Ultra Sphere, paired with a Roger microphone for restaurants and meetings, is Phonak’s strongest combination for speech in loud noise.

Yes. Current Audéo Infinio models pair with iPhone for calls, streaming, and app control. We confirm your exact model against Phonak’s compatibility checker.

Yes, and Phonak is known for universal connectivity with hands-free calling on both Android and iPhone, including many older phones.

Many computers and tablets with Bluetooth can connect for audio. Hands-free calling support depends on the device; we can test yours.

Most current Audéo Infinio models are rechargeable. Custom Virto models come in rechargeable or battery versions.

Phonak reports all-day runtime on a full charge. Real-world life depends on how much you stream; heavy streaming days are shorter.

Yes, the Virto Infinio family is custom-molded from an impression of your ear, in sizes down to very small in-canal styles.

Yes. The smallest Virto Infinio custom in-canal styles are very discreet. The right size depends on your ear canal and hearing level.

Yes. CROS Infinio routes sound from a non-hearing ear to your better ear and pairs with current Audéo Infinio devices.

Phonak devices can include a sound generator (a soft noise) that some people use as part of a tinnitus management plan. We tailor this during your appointment.

Price depends on the model and technology level. We give you a clear quote after your evaluation and verify any insurance or benefit allowance for you.

Yes. We are independent and fit Phonak in Midtown Manhattan and Garden City, with real-ear verification at every fitting and at-home visits across NYC and Long Island.

In most cases yes. We can reprogram, verify, and service Phonak devices transferred from another provider. Bring them in and we will assess them.

14 / Previous Generations

Still supported for existing patients

Already wear an older Phonak? We service, reprogram, and repair previous generations, listed so current and older tech are never confused.

Previous generation

Audéo Lumity / Paradise

Prior Phonak RIC generations. Still fully supported for existing Pinnacle patients; we service, reprogram, and repair them.

Previous generation

Original Sphere Infinio

The first Sphere release. Do not confuse its specifications with the current Infinio Ultra Sphere, they are different generations.

Independence statement

Pinnacle Audiology is an independent audiology practice and is not owned by any hearing-aid manufacturer. Recommendations are based on the patient’s hearing, communication needs, preferences, anatomy, and lifestyle.

Freshness & maintenance

Product information last reviewed: June 24, 2026.

Models, features, accessories, compatibility, and availability may change. Pinnacle Audiology will confirm current options during your consultation.

Keep exploring

Next steps & related care

Hearing EvaluationConsultationInsurance & CostFittingRepairsTransfer of CareConcierge At-HomeCare & CleaningContactOticonSigniaWidexReSoundUnitronStarkeyRexton
Book in NYC or Long Island

Find the right Phonak, the right way

The best device starts with a real evaluation and a real-ear verified fitting, in Midtown Manhattan, Garden City, or at home across NYC and Long Island.

Book an Evaluation →Call 646-436-7590