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Follow along.
Find the help you need for charging, cleaning, phone pairing, and everyday hearing-aid care. Search by problem or model, or browse your brand below.
What do you need help with?
Choose a task, brand, or search phrase to find a guide.
Care for your model.
Filters and domes do not share one replacement schedule across every device. Follow your model's instructions and the plan from your audiologist. For example, Oticon's care guidance calls for monthly filter replacement, or sooner when clogged or sound changes. If you are unsure which part or schedule applies, ask us before replacing it.
Clean your hearing aids
Wipe them with a soft, dry cloth or a hearing aid brush before bed. Never use water or alcohol.
Check the filters
Use your model's replacement schedule and the correct filter. Check sooner if it becomes clogged or the sound changes.
Check the domes
Follow your model's instructions for inspection and replacement. Keep the size and style fitted by your audiologist; ask us if you are unsure.
Test & tune-up
An annual hearing test and a yearly hearing aid follow-up with us keep everything dialed in.
One guide for every video.
Each video now has its own readable step-by-step page with model-specific context, safety reminders, and a direct path to help. Browse cleaning, wax-filter and dome replacement, charging, phone pairing, app setup, streaming, insertion, and troubleshooting guidance for nine major hearing-aid brands.
Browse 27 featured patient guides
Oticon how-to.
- Change the Filter & Dome (Zeal)
- Change the Dome (Zeal)
- Insert & Remove (Zeal)
- Clean & Care for Your Zeal
- Charge Your Hearing Aids (miniRITE)
- Charge Your Zeal In-Ear Aids
- Fix Charging Problems (miniRITE)
- Use Tap Control (Zeal)
- Answer Calls With a Tap (miniRITE)
- Stream From Multiple Devices (miniRITE)
- Pair to Your Android Phone
- Pair With Fast Pair (Android)
- Tour the Companion App
- Adjust Call Volume (Android)
- Choose What Audio Streams (Android)
- Fix Android Disconnections
- Fix Multi-Device Problems (Android)
Phonak how-to.
- Change the EasyGuard Dome
- Put On Your Hearing Aid (Audéo)
- Insert & Remove (Virto In-Ear)
- Turn On & Off (Virto In-Ear)
- Clean Your Virto & Charger
- Remove Your Hearing Aid (Audéo)
- Turn On & Off (Audéo)
- Charge Your Hearing Aids (Audéo)
- Change the Volume (Audéo)
- Reset Your Hearing Aid (Audéo)
- Clean Your Hearing Aid (Audéo)
- Clean Your Charger
- Pair to Your iPhone (Audéo)
- Pair to Your Android Phone (Audéo)
- Pair to Your Android Phone (Virto In-Ear)
- Pair to Your Phone (Infinio Ultra)
- Set Up the myPhonak App (iPhone)
- Fix iPhone Connection Problems
- Fix Android Connection Problems
- Turn Off Bluetooth Beeps (iPhone)
- Turn Off Bluetooth Beeps (Android)
- Find Lost Hearing Aids
- Set Up the Roger Microphone
- Set Up the Roger On iN
- Charge the Roger On
- Control the Roger On
- Use Roger On for Video Calls
- Listen to TV Through Your Hearing Aids
- Set Up the Roger Table Mic
ReSound how-to.
- Change the Wax Filter
- Change the Microphone Filters (Vivia)
- Insert & Remove Your Custom Hearing Aids
- Clean Your Custom Hearing Aids
- Use the Push Button
- Change the Battery (CIC Models)
- Pair to Your iPhone or iPad
- Adjust Volume in the App
- Adjust Accessory Volume in the App
- Charge Your Custom Hearing Aids
- Charge Your Super Power Hearing Aids
- Care for Your Charger Inserts
- Set Up the Phone Clip+
- Set Up the TV Streamer
- Use the Remote Control
- Pair the Multi Mic
Rexton how-to.
- Change the Wax Guard (miniReceiver)
- Change the Wax Guard (RIC with Ear Tip)
- Clean Your Custom In-Ear Aids
- Pair to Your iPhone
- Pair Reach R Plus to iPhone
- Pair Reach R Plus to Android
- Charge Your Hearing Aids (Reach R Plus)
- Use the Travel Charger (Custom CIC)
- Recharge the Travel Charger
- Clean the Travel Charger
- Listen to TV Through Your Hearing Aids
- Adjust Volume & Programs in the App
- Turn On & Off (BiCore Rugged)
- Tour the Rexton App
- About the Reach Rugged
- Troubleshooting Basics
Signia how-to.
- Change the Wax Guard
- Insert & Remove (Silk In-Ear)
- Clean Your In-Ear Hearing Aid
- Power On & Off (Silk In-Ear)
- Power On & Off (Insio In-Ear)
- Power On & Off (Pure)
- Charge Your Hearing Aids
- Use the Portable Charger
- Pair to Your iPhone or iPad
- Pair to Your Android Phone
- Pair Charge&Go to iPhone
- Hands-Free Calls on iPhone
- Pair the StreamLine Mic
- Pair the miniPocket Remote
- Connect to StreamLine TV
- About Insio Charge&Go CIC
Starkey how-to.
- Insert & Remove Your Hearing Aids
- Insert & Remove (Custom Models)
- Turn On & Off (Custom Models)
- Change the Wax Guard
- Change the Wax Guard (Custom Models)
- Charge Your Hearing Aids
- Charge Your Custom In-Ear Aids
- Change the Battery (Custom Models)
- Clean Your Hearing Aids
- Clean Your Custom In-Ear Aids
- Care & Maintenance Basics
- Replace the Earpiece
- Use the My Starkey App
- Pair to Your iPhone or iPad
- Pair to Your Android Phone
- Translate Languages Live
- Find Lost Hearing Aids
Unitron how-to.
- Replace the Wax Guard
- Replace the Wax Guard (Moxi RS)
- Charge Your Hearing Aids
- Charge Your Hearing Aids (Moxi RS)
- Charge Your Hearing Aids (Insera In-Ear)
- Clean the Microphones
- Clean the Microphones (Insera In-Ear)
- Turn On & Off
- Turn On & Off (Insera In-Ear)
- Pair to Your iPhone
- Pair to Your Android Phone
- Pair to the App (iPhone)
- Pair to the App (iPhone, Battery Models)
- Pair to the App (Android)
- Connect the TV Connector
- About Insera In-Ear Hearing Aids
Widex how-to.
- Change the Wax Filter (In-Ear)
- Change the Filter (Behind-the-Ear)
- Place Your SmartRIC on Your Ear
- Clean Your Allure Hearing Aids
- Turn On Your SmartRIC
- Turn Off Your SmartRIC
- Use the Portable Charger
- Set Up TV Play (Allure)
- Use the Sound Assist
- Pair Sound Assist to iPhone
- Pair Sound Assist to Android
- Use Focus Lock (Sound Assist)
hear.com how-to.
- Insert Your Horizon Mini
- Insert Your Horizon Go
- Replace the Domes (Horizon Go)
- Replace the Domes (Horizon Mini)
- Turn On & Off (Horizon Go)
- Turn On & Off (Horizon Mini)
- Use the Rocker Switch
- Wear Glasses With Your Hearing Aids
- Charge Your Horizon Mini
- Charge Your Horizon Go
- Pair to Your Android Phone
- Pair to Android (All Devices)
- Complete Your Tech Setup
- Complete Your Tech Setup (All Devices)
- About Horizon Mini & Go
- Replace the Wax Guard (Horizon Mini)
- Replace the Wax Guard (Horizon Go)
- Troubleshoot Your Horizon Mini
- Troubleshoot Your Horizon Go
Connectivity hotlines.
Trouble with Bluetooth, apps, or streaming? Every manufacturer runs a free support line. Call us first at 646-436-7590. Or go straight to the source.
Still need a
helping hand?
Bring your hearing aids in. Or have us come to you. We'll clean them, change the filters, and set up your phone together.