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Hearing Aid Help

Watch.
Follow along.

Short, simple videos for your hearing aids. How to change the filter, how to charge them, and how to connect them to your phone. Pick your brand below to begin.

Select your brand // A–Z
Not sure which brand you wear? It's printed on your hearing aid or charger. Stuck? Call us at 646-436-7590. We'll walk you through it.
Hearing Aid Basics

A simple care schedule.

// 01Every Night

Clean your hearing aids

Wipe them with a soft, dry cloth or a hearing aid brush before bed. Never use water or alcohol.

// 02Every 3 Months

Change the filters

Fresh wax filters keep sound clear and strong. Your brand's video below shows you how.

// 03Every 6 Months

Change the domes

A fresh dome keeps the fit comfortable and the seal secure.

// 04Every Year

Test & tune-up

An annual hearing test and a yearly hearing aid follow-up with us keep everything dialed in.

Manufacturer Support

Connectivity hotlines.

Trouble with Bluetooth, apps, or streaming? Every manufacturer runs a free support line. Call us first at 646-436-7590. Or go straight to the source.

Choose the Right Kind of Help

A video for routine care.
An audiologist for the rest.

Short tutorials are ideal for repeatable tasks. Stop and contact the practice when a device is painful, physically damaged, repeatedly weak after cleaning, or no longer meeting your listening needs.

Routine

Use a video

Follow the manufacturer-specific steps for cleaning, charging, changing wax filters or domes, and reconnecting a phone after an update.

Troubleshooting

Call the team

We can help identify the model, confirm the correct supplies, and decide whether the problem is maintenance, connectivity, programming, or repair.

Clinical

Schedule a visit

Book an appointment for feedback, discomfort, sudden sound changes, persistent weak output, or hearing needs that have changed since the last evaluation.

How often should I clean my hearing aids?
Clean your hearing aids every night. Wipe them with a soft, dry cloth or a hearing aid brush before bed. Never use water or alcohol.
How often should I change my hearing aid wax filters?
Change wax filters about every 3 months, or sooner if your hearing aid sounds weak or muffled. Each brand has a short how-to video on this page.
How often should I change my hearing aid domes?
Change domes about every 6 months. A fresh dome keeps the fit comfortable and the seal secure.
How often should I get a hearing test?
Get a hearing test once a year, plus a yearly hearing aid follow-up so your devices stay programmed to your hearing.
How do I pair my hearing aids to my iPhone or Android phone?
Every major brand has a step-by-step pairing video on this page: Signia, Phonak, Unitron, Widex, Oticon, ReSound, Starkey, Rexton, and hear.com. If pairing fails, call Pinnacle Audiology at 646-436-7590 or your manufacturer's connectivity hotline.
Who do I call if my hearing aids will not connect by Bluetooth?
Call Pinnacle Audiology at 646-436-7590, or use the manufacturer hotlines: Phonak 800-679-4871, Signia 800-350-6093, Oticon 855-400-9766, ReSound 800-248-4327, Starkey 800-721-3573, Widex 844-487-8844, Unitron 800-888-8882, Rexton 866-212-0610, hear.com 786-574-6204.

Still need a
helping hand?

Bring your hearing aids in. Or have us come to you. We'll clean them, change the filters, and set up your phone together.

Schedule a Visit → Call 646-436-7590