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For Referring Professionals

One referral.
A connected plan.

A practical referral pathway for physicians, geriatricians, internists, ENTs, physical therapists, psychiatrists, senior-care and assisted-living teams, and other allied health professionals coordinating hearing care.

Clinical teamThree Doctors of Audiology
SettingsOffice and At-Home Care
CommunicationReports With Authorization
AccessCoordinated Scheduling
Why Refer to Pinnacle
Care You Can Stand Behind

Fewer handoffs.
Clearer next steps.

We treat every referral as a reflection of your trust. The goal is a clinically appropriate visit, a useful report, and a plan that fits the patient’s broader care.

Expertise

Doctor-Led Audiology

Every patient is evaluated by a Doctor of Audiology. Founder Eric G. Nelson, Au.D., CCC-A, is board certified and a former Weill Cornell Medicine audiology supervisor.

Access

The Appropriate Setting

We coordinate Midtown Manhattan, Garden City, or concierge at-home care according to the patient’s clinical needs, mobility, location, and current availability.

Communication

Useful Reports Back

With the patient’s authorization, the referring professional can receive relevant findings, recommendations, and follow-up information.

Continuity

Closed-Loop Coordination

When another medical or allied-health service is appropriate, we explain the next step and help the patient understand how it fits into the care plan.

Who We Coordinate With
One Hearing Plan

Built around the
whole care team.

Hearing affects medical visits, rehabilitation, behavioral-health conversations, daily routines, and family communication. Coordination is always based on the patient’s permission and the information relevant to each professional’s role.

Primary care

Geriatricians & internists

Evaluation results and communication recommendations can support the broader medical plan and help reduce avoidable misunderstandings.

Specialty care

ENT physicians

When medical assessment, specialized testing, or otologic management is appropriate, we support a clear handoff and relevant documentation.

Mobility & participation

Physical therapists

Audibility and communication strategies can help patients follow instructions and participate more confidently in rehabilitation.

Behavioral health

Psychiatrists

Hearing difficulty can complicate conversation. Clarifying access needs may improve participation without replacing behavioral-health evaluation or treatment.

Daily support

Senior care & assisted living

We can help authorized staff and caregivers understand device routines, communication strategies, and follow-up needs.

Shared goals

Allied health professionals

We coordinate relevant information with the professionals already helping the patient communicate, function, and participate in daily life.

How to Refer
Simple and Accountable

A referral in
four clear steps.

Call first so our team can confirm the appropriate appointment and preferred secure method for transmitting patient information.

01

Call Our Team

Contact 646-436-7590 with the reason for referral and the setting that may work best.

02

Share Securely

We confirm the preferred secure workflow before protected health information or clinical documents are transmitted.

03

We Coordinate

We contact the patient or authorized caregiver and arrange an appropriate appointment based on current availability.

04

We Close the Loop

With authorization, we return relevant findings, recommendations, and follow-up information to the referring professional.

A Better Referral Brief
What Helps Most

Useful context in.
Useful answers out.

A concise referral is enough. These details help us prepare without asking the patient or caregiver to repeat the same story.

Helpful with the referral

  • Reason for referral and the patient’s primary communication concern
  • Relevant medical, hearing, or device history and prior audiograms when available
  • Current hearing aids, assistive devices, or known handling difficulties
  • Mobility, cognitive, language, or accessibility needs that affect the visit
  • Patient-authorized family, caregiver, facility, and professional contacts

What we can report back

  • Relevant audiologic findings and their functional communication impact
  • Recommended audiology, device, communication, or medical next steps
  • Whether office, at-home, ENT, or other follow-up is appropriate
  • Practical guidance for the patient, family, caregiver, or facility team
  • Follow-up information relevant to the referring professional’s role
Privacy first. Do not send protected health information through ordinary email. Call 646-436-7590 so our team can confirm the current secure referral process. General provider questions may be emailed without patient-identifying information.
Common Referral Pathways
Full-Scope Audiology

Send the concern.
We clarify the pathway.

Patients do not need to know which audiology service to request. A clear description of the concern gives our team a useful place to start.

Diagnostics

Hearing Evaluation

Suspected hearing loss, communication difficulty, difficulty in noise, asymmetry, or the need for a baseline evaluation.

Tinnitus

Tinnitus Evaluation

Ringing, buzzing, or sound sensitivity requiring audiologic assessment, education, and an appropriate management plan.

Devices

Hearing Aid Care

New hearing-aid candidates, patients struggling with current devices, or those needing programming, verification, maintenance, or repair.

Home care

Concierge Audiology

Patients in Manhattan, Brooklyn, Queens, or Nassau County who need care in a private home, senior-care community, or assisted-living setting.

Where Care Happens
Choose the Right Setting

Office precision.
At-home context.

Some patients benefit from specialized office equipment; others need the access and real-life context of home care. We help determine which setting is appropriate.

Manhattan

Midtown office

Office-based evaluations, hearing-aid fittings, tinnitus care, and follow-up near Penn Station and Herald Square. View Midtown care →

Nassau County

Garden City office

Doctor-led hearing care for patients who prefer an office visit on Long Island. View Garden City care →

Concierge

At-home care

Visits in Manhattan, Brooklyn, Queens, and Nassau County. A concierge visit fee applies to every at-home appointment. View at-home care →

Provider Questions
Referral FAQ

The practical details,
before you call.

These answers cover the referral basics. For a shared patient or a situation that needs clinical judgment, call the office directly.

How do I refer a patient?+
Call 646-436-7590 so our team can coordinate the referral and confirm the preferred secure method for transmitting patient information. General provider questions may be emailed to info@pinnacleaudiology.com without protected health information.
What information is helpful?+
The reason for referral, relevant medical or hearing history, prior audiograms when available, current hearing devices, communication or accessibility needs, and the patient-authorized contacts who should receive results.
Will I receive a report?+
With the patient’s authorization, we can provide relevant findings, recommendations, next steps, and follow-up information to the referring professional.
Can you see the patient at home or in senior care?+
Concierge visits may be arranged in Manhattan, Brooklyn, Queens, and Nassau County, including participating senior-care and assisted-living settings. A concierge visit fee applies to every at-home appointment.
Can I ask a clinical question first?+
Yes. Call the office if you are deciding whether audiology is the appropriate next step or want to discuss the safest referral pathway without transmitting patient information by ordinary email.
A Direct Line

Start with
one call.

Tell us the concern, the patient’s location, and whether office or at-home care may be needed. We will help organize the appropriate next step.

Call 646-436-7590
Coordinate With Confidence

Connect your patient
to the right care.

Call for the current referral workflow, appointment options, and the appropriate secure method for sharing clinical information.