Pinnacle Audiology – SMS/Text Messaging Terms & Conditions
Effective Date: February 20, 2026
These SMS Terms & Conditions govern text message communications from Pinnacle Audiology (“Pinnacle Audiology,” “we,” “our,” or “us”).
Practice Information:
Pinnacle Audiology
421 7th Ave, Suite 707, New York, NY 10001
Phone: 646-436-7590
Email: info@pinnacleaudiology.com
Website: https://pinnacleaudiology.com
Program Description
With your consent, we use SMS texting to communicate about appointment confirmations and reminders, scheduling updates, hearing aid service updates, order and delivery notices, billing notifications, follow-up care, and responses to your inquiries. Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of obtaining care or services.How You Opt In
You may opt in by providing your mobile number during appointment scheduling, completing an intake or consent form, requesting SMS communication from staff, or texting our business number directly.How to Opt Out
You can opt out at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT. After opting out, you will receive a final confirmation message. Opt-outs apply to the specific conversation thread.HELP and Support
For assistance, reply HELP to any message, call 646‑436‑7590, or email info@pinnacleaudiology.com.Costs
Pinnacle Audiology does not charge for SMS communications; however, message and data rates may apply depending on your mobile carrier and plan.Delivery & Carrier Disclaimer
Delivery of SMS messages is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.Mobile Data Privacy (SMS-Specific)
We respect your privacy. Mobile opt‑in information and SMS consent will not be shared with third parties for marketing or promotional purposes. We may share limited information only with service providers who support SMS delivery. For additional privacy details, see our full Privacy Policy at https://pinnacleaudiology.com/privacy.Patient Information & HIPAA
We avoid sending sensitive Protected Health Information (PHI) via standard SMS. When necessary and appropriate, secure alternatives may be used, or we may request you contact us by phone or secure portal.Number Ownership
You must be the owner or authorized user of the mobile number provided. Please notify us if your number changes.Changes to These Terms
We may update these SMS Terms & Conditions. Updates will be posted on this page with a revised effective date.Contact
Questions about these SMS Terms & Conditions? Call 646‑436‑7590 or email info@pinnacleaudiology.com.