Privacy Policy

Pinnacle Audiology – Privacy Policy
Effective Date: February 20, 2026

Pinnacle Audiology (“Pinnacle Audiology,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, services, and communication channels, including SMS texting.

Practice Information:
Pinnacle Audiology
421 7th Ave, Suite 707, New York, NY 10001
Phone: 646-436-7590
Email: info@pinnacleaudiology.com
Website: https://pinnacleaudiology.com

1. Information We Collect
   We may collect:
   – Contact information (name, email, phone number, address)
   – Appointment and patient service information
   – Hearing aid and order information
   – Billing and payment details processed via secure payment processors
   – Messages and communications you send us, including SMS
   – Website usage data (IP address, browser type, cookies, analytics)
   – Marketing preferences and consent records

2. How We Use Information
   We use information to:
   – Provide audiology services, care coordination, and patient support
   – Schedule and manage appointments
   – Process hearing aid orders and service requests
   – Send appointment reminders, service updates, and billing notifications
   – Respond to inquiries and provide customer support
   – Improve website functionality and service quality
   – Meet legal, compliance, and security obligations
   – Send marketing content only when you have opted in (you may opt out anytime)

3. SMS/Texting Privacy
   We collect your mobile number, opt‑in status, and communication content associated with SMS messaging.
   We do not sell or share your mobile number, SMS opt‑in data, or consent status with third parties for their marketing or promotional use.
   We may share limited data with service providers that enable SMS delivery solely to support the messaging service.
   You may opt out of SMS messages anytime by replying STOP.

4. When We Share Information
   We may share information with:
   – Service providers assisting with scheduling, EHR systems, messaging, billing, IT, or security
   – Third parties when required by law, legal process, or to prevent fraud or security incidents
   – Other providers or individuals when you direct us to do so
   – Successor entities in the event of a business transaction, consistent with applicable law

We do not sell personal information.

1. HIPAA & Protected Health Information
   When applicable, we handle Protected Health Information (PHI) in accordance with HIPAA. We may limit PHI shared over SMS and use secure alternatives for sensitive communications.

2. Data Retention
   We retain information only as long as necessary to provide services, comply with legal obligations, and maintain accurate records consistent with healthcare requirements.

3. Your Rights and Choices
   You may:
   – Opt out of SMS by replying STOP
   – Opt out of marketing emails via unsubscribe links
   – Manage cookies through browser settings
   – Request access to, correction of, or updates to your information by contacting us

4. Children’s Privacy
   Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.

5. Security
   We implement safeguards designed to protect personal information. No system is completely secure, and we encourage you to contact us with any security concerns.

6. Changes to This Policy
   We may update this Privacy Policy. Updates will be posted on this page with the effective date.

7. Contact Us
   If you have questions about this Privacy Policy or our data practices, contact us at 646‑436‑7590 or info@pinnacleaudiology.com.