Hearing Aid Support
Hearing Aid Care & Support
Everything you need to keep your hearing aids performing at their best — from daily cleaning routines to step-by-step Bluetooth pairing guides for every device we fit at Pinnacle.
Daily Maintenance
Care Essentials
A little daily attention goes a long way. Follow these habits to extend the life of your devices and ensure the best possible sound quality.
Daily Wipe-Down
Each evening, gently wipe your hearing aids with a soft, dry cloth or the cleaning brush provided. Remove any moisture, oils, or debris from the shell, microphone openings, and receiver.
Wax Guard Changes
Wax guards (cerustop or nanocare filters) block earwax from entering the receiver. Replace them every 2–4 weeks or whenever sound becomes muffled. Pinnacle provides tools and spares at every visit.
Rechargeable Battery Care
Place your hearing aids in their charger every night — even if battery life seems fine. Avoid letting them fully discharge. Keep the charger contacts clean with a dry cotton swab.
Disposable Battery Tips
Use size 10 (yellow), 312 (brown), 13 (orange), or 675 (blue) as specified. After removing the tab, wait 60 seconds before inserting — this activates the zinc-air cell. Remove batteries at night if not recharging.
Moisture & Drying
Moisture is the #1 cause of hearing aid malfunction. Use a Dry & Store or desiccant jar nightly — especially in NYC summers. Never wear your aids in the shower, pool, or rain without a protective cover.
Safe Storage
Keep aids in their case when not in use. Store away from heat, direct sunlight, and humidity (not the bathroom). Keep away from pets — hearing aids are surprisingly attractive to dogs.
Pro Tips
Dome, Earmold & Custom Shell Care
RIC / RITE Domes & Receivers
- Replace silicone domes every 2–3 months or sooner if they appear discolored or deformed.
- Use the wire loop tool to dislodge debris from the dome vent. Never use a pin or sharp object.
- If the receiver wire is kinked or the speaker housing is cracked, bring it in — do not attempt to bend it back.
- Inspect the wax guard at the tip of the receiver each morning before inserting.
- Never submerge the receiver in liquid — even cleaning solution. Wipe with a dry cloth only.
- Receiver wire replacement is quick and done in-office at Pinnacle — typically while you wait.
Custom ITE / ITC / CIC & Earmolds
- Wipe the faceplate and canal portion daily with a clean, dry cloth.
- Use the supplied brush to clear the sound bore and vent openings — brush from the canal end outward.
- Earmolds can be removed and rinsed weekly with warm water and mild soap; dry thoroughly before reattaching.
- Never use alcohol wipes on the shell — this degrades the acrylic and voids the manufacturer warranty.
- Wax guards on custom aids should be changed monthly, or when sound becomes muffled or absent.
- If the fit feels loose or causes feedback, schedule an impression or refit — ear canals change over time.
Quick Fixes
Troubleshooting Common Issues
Before calling us, try these steps — most issues can be resolved in under two minutes.
Check in this order: (1) Verify the battery is charged or replace the disposable battery. (2) Check the wax guard — a clogged guard is the most common cause of sudden silence. Replace it. (3) Check the volume setting on your app or hearing aid button — it may have been turned down accidentally. (4) Clear any debris from the microphone ports with the brush. (5) If you use a dome, confirm it hasn't detached inside your ear canal. If none of these help, call Pinnacle — do not attempt to open the shell.
Feedback (whistling) is caused by amplified sound leaking back into the microphone. Common causes: (1) Poor fit — the dome or custom shell isn't sealed in the ear canal. Try reinserting. If persistent, the dome size may need adjusting. (2) Earwax buildup in your ear canal — schedule a cleaning with us or your physician. (3) Hand or hat proximity — cupping your ear near the microphone causes feedback. (4) Volume set too high for the current fit. Reduce volume. Contact Pinnacle if feedback continues after these steps.
Muffled sound is almost always caused by (1) a clogged wax guard — replace it. (2) A blocked vent or sound bore — use your cleaning brush to clear the opening. (3) Moisture inside the receiver or shell — place the hearing aid in the dryer/desiccant overnight. (4) A blocked microphone port. If the sound is distorted (static, crackling), the receiver may have moisture damage or a failing component. Bring it in.
(1) Toggle Bluetooth OFF and back ON on your phone. (2) Force-close and reopen the hearing aid app. (3) If using an iPhone, go to Settings → Accessibility → Hearing Devices — if the aids appear, tap them and choose "Connect." (4) Turn your hearing aids off and back on (or place in charger briefly). (5) If the issue persists, forget the devices in both the app and Bluetooth settings and re-pair from scratch using the guide below. (6) Ensure your phone's OS is up to date — iOS and Android updates frequently fix Bluetooth/ASHA bugs.
Rechargeable: (1) Clean the charger contacts and hearing aid charge pins with a dry cotton swab. (2) Ensure the charger is plugged in and the light is on. (3) Try a different USB outlet or power source. (4) If the LED on the charger blinks red repeatedly, the battery may need replacement — contact Pinnacle. Battery-powered: (1) Confirm the battery tab has been fully removed. (2) Wait 60 seconds after removing the tab before inserting. (3) Check battery polarity — the flat (positive) side faces up in most aids. (4) Try a fresh battery from a different package.
Dropped: Inspect for visible damage. If sound quality has changed, bring it in. Most falls onto carpet are harmless; hard tile can crack the shell or dislodge internal components. Water exposure: Remove the battery immediately (if applicable), do NOT use a hair dryer. Place in desiccant or a Dry & Store for 24–48 hours. Call Pinnacle — water damage warranties vary by manufacturer. Cracked shell: Do not attempt to glue. A cracked shell can irritate the ear canal. Bring it in for evaluation and possible repair or replacement.
Connectivity
Bluetooth Pairing Guide
Choose your hearing aid brand below, then select your style (RIC or Custom) and your phone type — every step written in plain language for easy follow-along.
Phonak Audéo — RIC
Audéo Sphere Infinio • Audéo Lumity • Audéo Paradise • Audéo Marvel
AppmyPhonak
Step 1 — Download the myPhonak App
1
On your iPhone, find and open the App Store (blue icon with a white letter A on your home screen).
2
Tap the Search tab at the bottom of the screen. Type myPhonak in the search bar and tap Search on the keyboard.
3
Find the app by Phonak AG (it has a small orange circular icon). Tap Get, then confirm with your Face ID, fingerprint, or Apple ID password to download it for free.
4
Once downloaded, tap Open. When the app asks “Allow myPhonak to use Bluetooth?” — tap Allow. Without this, the app cannot connect to your hearing aids.
5
Create a free Phonak account using your email address, or sign in if you already have one. This just saves your hearing aid settings — no medical information required.
Step 2 — Put Your Hearing Aids in Pairing Mode
1
In the myPhonak app, tap “Pair New Hearing Aids” on the Home screen (or the + button at the top right).
2
If your aids are rechargeable (no battery door): Place both aids into the charger, wait 10 seconds, then take them out. The small indicator lights will blink green — this means they are ready to be found by your phone.
3
If your aids use size 312 batteries: Open both battery doors all the way, then close them firmly. This restarts the hearing aids and puts them in pairing mode. You have about 3 minutes to complete the next steps.
4
Within a few seconds, both hearing aids will appear on the app screen. Tap each hearing aid name to confirm. Wait about 20–30 seconds for the pairing to finish. You may hear a chime in your hearing aids when pairing is complete.
Step 3 — Enable Phone Calls & Music Streaming
1
Open your iPhone’s Settings app (the gray gear icon on your home screen).
2
Scroll down and tap Accessibility. Then scroll down further and tap Hearing Devices.
3
Restart your hearing aids again (charger 10 sec, or open/close battery doors). Within about 30 seconds, your hearing aid name will appear on the screen under “Devices.”
4
Tap your hearing aid name. A small white pop-up box will appear saying “Hearing Aid” — tap Pair. A second pop-up appears for the other ear — tap Pair again.
5
Both aids now show as Connected. Phone calls, music, podcasts, GPS directions, and all other audio will stream directly into your hearing aids from this point on.
Tip: Use the myPhonak app’s Home screen to adjust volume, bass/treble, or switch programs. You can also press the iPhone’s physical volume buttons during a call or while music plays to control hearing aid streaming volume.
Step 1 — Download the myPhonak App
1
On your Android phone, open the Google Play Store (colorful triangle icon). Tap the search bar at the top of the screen.
2
Type myPhonak and tap the search button. Find the app by Phonak AG and tap Install. Wait for it to finish downloading.
3
Tap Open. When asked for permissions, tap Allow for Bluetooth AND Location. Location is required by Android for Bluetooth to function — the app does not track your location.
4
Sign in with your Phonak account or create a free one using your email address.
Step 2 — Pair Hearing Aids in the App
1
Tap “Pair New Hearing Aids” on the app Home screen.
2
Rechargeable aids: Place in charger 10 sec, then remove. Lights blink green = ready. Battery aids: Open both battery doors, then close them firmly.
3
Both aids appear in the app. Tap each one. Follow the setup wizard — this takes about 1–2 minutes. Tap Next at each screen until finished.
Step 3 — Enable Phone Calls & Audio Streaming
1
Open your phone’s Settings app, then tap Bluetooth. Confirm Bluetooth is switched On.
2
Restart your hearing aids. They appear in the list under “Available Devices.” Tap your hearing aid name to connect.
3
If your phone supports ASHA (most Samsung Galaxy, Google Pixel, and phones running Android 10 or newer): go to Settings → Accessibility → Hearing Devices for better sound quality and longer battery life.
4
Restart aids once more, tap your hearing aid name in that list, and tap Pair. Audio now streams directly to your hearing aids.
Note: Some older Android phones may not support direct audio streaming. The myPhonak app will still control your hearing aids in those cases. Ask Pinnacle about the Phonak TV Connector or Roger accessories for TV streaming.
Phonak Virto — Custom (In-the-Ear)
Virto Sphere Infinio • Virto Paradise • Virto Marvel • Bluetooth ITE/ITC
AppmyPhonak
Step 1 — Download the myPhonak App
1
Open the App Store on your iPhone. Search myPhonak and tap Get to install. Tap Open when done.
2
Tap Allow when asked about Bluetooth. Create a free account with your email or sign in.
3
On the Home screen, tap “Pair New Hearing Aids.”
Step 2 — Put Your Custom Aids in Pairing Mode
1
Virto custom hearing aids have a small battery door on the face of each aid. Open both battery doors by pressing the little tab outward, then close them firmly until you hear or feel a click. This restarts the aids and puts them in pairing mode.
2
You have about 3 minutes after closing the doors to complete pairing. If time runs out, simply open and close the doors again to restart.
3
Both aids appear in the myPhonak app. Tap each name to confirm pairing. You may hear a short chime in your aids when the connection is made.
Step 3 — Enable Phone Calls & Streaming
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Open and close your hearing aid battery doors to restart them. Your aid name appears within 30 seconds.
3
Tap the hearing aid name → tap Pair → tap Pair again for the second ear. Both aids now show Connected. Calls and music stream directly into your ears.
After a Pinnacle visit: If your aids were reprogrammed or serviced, you may need to “forget” them in both myPhonak and iPhone Settings, then redo these pairing steps from the beginning.
Step 1 — Download & Set Up myPhonak
1
Open Google Play Store. Search myPhonak and tap Install.
2
Open the app. Allow Bluetooth and Location permissions. Sign in or create a free account.
3
Tap “Pair New Hearing Aids.” Open and close both battery doors to put aids in pairing mode. Both aids appear — tap each to pair.
Step 2 — Connect for Calls & Audio
1
Go to Settings → Bluetooth. Restart hearing aids. Tap your aid name under “Available Devices.”
2
For ASHA-compatible phones (Samsung Galaxy, Pixel, Android 10+): go to Settings → Accessibility → Hearing Devices instead for better audio quality. Restart aids, tap name, tap Pair.
Unitron Vivante / Blu — RIC
Vivante RIC • Blu RIC • Bluetooth LE Audio & MFi / ASHA
AppRemote Plus
Step 1 — Download Unitron Remote Plus
1
Open the App Store on your iPhone. Search for Unitron Remote Plus and tap Get to install it for free.
2
Open the app. When asked, tap Allow for Bluetooth. Tap “Connect Hearing Aids” on the welcome screen.
3
Put aids in pairing mode: For rechargeable aids, place in charger 10 seconds then remove (lights blink). For battery aids, open and close both battery doors. You have ~3 minutes.
4
Your aids appear in the app. Tap each name to connect. Follow any remaining on-screen prompts until the setup wizard finishes.
Step 2 — Enable Phone Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart your hearing aids. They appear on screen within 30 seconds. Tap the aid name.
3
Tap Pair for the first pop-up (right ear), then Pair again for the second (left ear). Phone calls, music, and all audio now stream into your Unitron aids.
Tip: Volume changes you make inside the Remote Plus app during a streaming phone call will also adjust the volume of the streamed audio — not just the hearing aid microphone level.
Step 1 — Download & Pair via Remote Plus
1
Open Google Play Store. Search Unitron Remote Plus and tap Install.
2
Open the app. Allow Bluetooth and Location permissions. Tap “Connect Hearing Aids.”
3
Put aids in pairing mode (charger method or open/close battery doors). Both aids appear in the app — tap each to connect. Complete the setup.
Step 2 — Enable Streaming
1
Go to Settings → Bluetooth. Restart hearing aids. Tap your aid name under Available Devices and confirm pairing.
2
For ASHA phones (Samsung, Pixel, Android 10+): go to Settings → Accessibility → Hearing Devices for the best connection. Restart aids, tap name, tap Pair.
Unitron Insera — Custom (ITE/ITC)
Insera ITE • Insera ITC • Bluetooth-enabled custom fit
AppRemote Plus
Steps — App Pairing & Streaming Setup
1
Open the App Store, search Unitron Remote Plus, and install it. Open the app and allow Bluetooth when prompted.
2
Tap “Connect Hearing Aids.” To put your Insera custom aids in pairing mode: open both battery doors fully, then close them firmly. You have about 3 minutes to complete pairing.
3
Both aids appear in the app — tap each to connect. Follow any on-screen prompts to finish the wizard.
4
For phone calls & music: go to Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair twice (once per ear). All audio now streams into your Insera aids.
Steps — App Pairing & Streaming Setup
1
Open Google Play Store, search Unitron Remote Plus, and install. Open the app and allow Bluetooth + Location.
2
Tap “Connect Hearing Aids.” Open and close both battery doors on your Insera aids. They appear in the app — tap each to pair.
3
For streaming: go to Settings → Bluetooth, restart aids, and tap your aid name. For ASHA phones, use Settings → Accessibility → Hearing Devices for better audio.
Signia Pure — RIC
Pure Charge&Go AX • Pure X • Styletto • MFi & ASHA Bluetooth
AppSignia App
Step 1 — Download the Signia App
1
Open the App Store on your iPhone. Search for Signia and install the app by Signia (WS Audiology). It has a dark blue icon.
2
Open the app. Create a free account or sign in. When asked, tap Allow for Bluetooth access.
3
The app will guide you to the device setup screen. Tap “Connect My Hearing Aids” or similar.
Step 2 — Put Aids in Pairing Mode & Connect App
1
Rechargeable aids (Pure Charge&Go, Styletto): Take them out of the charger. They are in pairing mode for about 3 minutes after being removed from the charger.
2
Battery-powered aids: Open both battery doors fully, then close them firmly. This puts them in pairing mode for ~3 minutes.
3
Both aids appear on the app screen. Tap the arrow or Connect button to proceed. Wait about 20–30 seconds. Tap Allow for notifications when asked.
Step 3 — Enable Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart your hearing aids (remove from charger, or open/close battery doors). They appear on this screen within 30 seconds.
3
Tap the hearing aid name. Tap Pair for the right ear, then Pair for the left ear. Both now show Connected — calls and all media stream directly into your Signia Pure aids.
Step 1 — Download the Signia App
1
Open Google Play Store. Search Signia and install the app by WS Audiology. Open it and allow Bluetooth and Location when prompted.
2
Create or sign in to your Signia account. Tap “Connect My Hearing Aids.”
Step 2 — Pair & Stream
1
Put aids in pairing mode (remove from charger, or open/close battery doors). Both aids appear — tap Pair and allow notifications. App setup is complete.
2
For ASHA phones (Samsung Galaxy, Pixel, Android 10+): go to Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair. ASHA gives the best audio quality and battery life.
3
For non-ASHA phones: go to Settings → Bluetooth, restart aids, and tap the hearing aid name to pair for call audio.
Signia Insio — Custom (ITE/ITC with Bluetooth)
Insio Charge&Go AX • Insio X • Bluetooth-enabled custom fit • See Silk note below
AppSignia App
Steps — App Pairing & iPhone Streaming
1
Open the App Store, search Signia, and install. Open and allow Bluetooth. Sign in or create a free account.
2
Tap “Connect My Hearing Aids.” To put your Insio aids in pairing mode: open and close both battery doors (or remove rechargeable Insio Charge&Go from charger). Aids appear — tap to connect.
3
For phone calls & music: go to Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair twice (one per ear). All audio now streams into your Insio custom aids.
Signia Silk CIC — No Bluetooth
The Signia Silk is a completely-in-canal (CIC) hearing aid chosen for its invisibility. Due to its ultra-small size, it does not include Bluetooth and cannot pair with any smartphone app. To stream audio to a Signia Silk, the Signia StreamLine Mic or StreamLine TV accessory is required. Call Pinnacle at 646-436-7590 to discuss StreamLine accessories or Bluetooth-capable alternatives like the Signia Insio.
Steps — App Pairing & Android Streaming
1
Open Google Play Store, search Signia, install. Allow Bluetooth + Location. Sign in or create account.
2
Tap “Connect My Hearing Aids.” Open/close battery doors to put Insio aids in pairing mode. Tap each aid to pair in the app.
3
ASHA phones (Samsung, Pixel, Android 10+): Settings → Accessibility → Hearing Devices → restart aids → tap name → Pair. Best audio quality.
Non-ASHA phones: Settings → Bluetooth → restart aids → tap name to connect.
Non-ASHA phones: Settings → Bluetooth → restart aids → tap name to connect.
Oticon Intent / More / Real — RIC
Intent miniRITE R • More miniRITE R • Real miniRITE R • MFi & ASHA
AppOticon Companion
Step 1 — Download Oticon Companion
1
Open the App Store on your iPhone. Search for Oticon Companion and tap Get to install. (This app replaced the older “Oticon ON” app — if you have Oticon ON, update it or install Companion.)
2
Open the app. Tap through the short welcome tutorial, then tap “Start.”
3
When asked about Bluetooth, tap Allow. Then tap “Pair Now.”
Step 2 — Restart Aids & Accept Pairing in the App
1
Rechargeable aids (Intent, More, Real): Place in the charger for about 5 seconds, then remove them. The aids will restart and enter pairing mode.
2
Battery aids: Open both battery doors, then close them firmly.
3
Your iPhone screen will show two separate pop-up boxes — one for each ear. Make sure to tap Pair on both pop-ups. If you miss one, the pairing will be incomplete.
4
When asked about Location, tap “Allow While Using App” — this enables the Find My Hearing Aids feature. Setup is complete.
Step 3 — Enable Phone Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart your aids (charger or battery door method). They appear on screen within 30 seconds.
3
Tap your hearing aid name. Accept both Pair dialogs (one per ear). Your Oticon aids now receive phone calls, Siri, music, and all media directly.
Oticon Intent note: Intent uses 4D Sensor technology to detect your listening intention automatically. Calls streamed via MFi work seamlessly with this feature — no manual mode change needed when a call comes in.
Step 1 — Download Oticon Companion
1
Open Google Play Store. Search Oticon Companion and tap Install.
2
Open the app. Allow Bluetooth when asked. Tap through the tutorial → tap “Start” → tap “Pair Now.”
3
When asked about Location, tap “Allow All the Time” — required for Find My Hearing Aids to work. Then allow any other requested permissions.
Step 2 — Pair & Stream
1
Restart hearing aids (charger method or battery doors). They appear in the app — tap Pair and follow any prompts.
2
ASHA phones (Samsung Galaxy, Pixel, Android 10+): go to Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair.
3
Non-ASHA phones: Oticon Companion routes audio through the app. For TV streaming, ask Pinnacle about the Oticon ConnectClip accessory.
Android tip: For best results with Oticon Intent, ensure your Android OS is fully updated. Intent’s ASHA performance is optimized for Android 12 and newer.
Oticon Own / Zeal — Custom (ITE)
Own ITE • Own ITC • Zeal ITE • Bluetooth MFi & ASHA
AppOticon Companion
Steps — Pair & Stream (iPhone)
1
Open the App Store, search Oticon Companion, and install. Open the app → allow Bluetooth → tap through tutorial → tap “Start” → “Pair Now.”
2
Put your Own/Zeal aids in pairing mode: open and close both battery doors. Two pop-up boxes appear on your iPhone — tap Pair on both.
3
For phone calls & music: Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair for each ear. All audio now streams into your custom Oticon aids.
Steps — Pair & Stream (Android)
1
Open Google Play Store, search Oticon Companion, install. Open → allow Bluetooth & Location → tutorial → “Pair Now.”
2
Open/close both battery doors to put aids in pairing mode. Tap each aid in the app to pair.
3
ASHA phones: Settings → Accessibility → Hearing Devices → restart aids → tap name → Pair. Non-ASHA: pair under Settings → Bluetooth.
ReSound Vivia / Nexia / Omnia — RIC
Vivia RIC • Nexia RIC • Omnia RIC • MFi & ASHA
AppReSound Smart 3D
Step 1 — Download ReSound Smart 3D
1
Open the App Store on your iPhone. Search for ReSound Smart 3D and tap Get to install.
2
Open the app. Allow Bluetooth when prompted. Tap “Add Hearing Aids” on the home screen.
Step 2 — Pair Hearing Aids in the App
1
Rechargeable aids: Briefly place in charger, then remove. Battery aids: Open and close both battery doors. You have about 3 minutes.
2
Your aids appear in the app. Tap the name, then follow the on-screen setup until complete. The app will confirm both ears are connected.
Step 3 — Enable Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart aids. Tap your aid name when it appears. Tap Pair for right ear, then Pair for left ear.
3
Both aids show Connected. All calls, music, and media now stream into your ReSound aids.
Troubleshooting: If your connection drops unexpectedly, toggle Bluetooth OFF and back ON on your iPhone. Most ReSound connectivity issues resolve with a quick Bluetooth reset and aid restart.
Step 1 — Download ReSound Smart 3D
1
Open Google Play Store. Search ReSound Smart 3D (or ReSound) and install. Allow Bluetooth and Location when prompted.
2
Tap “Add Hearing Aids.” Restart your aids (charger or battery doors). Aids appear — tap to pair (~3 min window). Allow notifications.
Step 2 — Enable Streaming
1
ASHA phones (Samsung, Pixel, Android 10+): Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair.
2
Non-ASHA phones: pair via Settings → Bluetooth for call audio. For TV, ask Pinnacle about the ReSound TV Streamer 2.
ReSound Nexia Custom — ITE
Nexia Custom ITE • Omnia Custom • Bluetooth MFi & ASHA
AppReSound Smart 3D
Steps — Pair & Stream (iPhone)
1
Install ReSound Smart 3D from the App Store. Open → allow Bluetooth → tap “Add Hearing Aids.”
2
Open and close both battery doors on your Nexia Custom aids to put them in pairing mode. They appear in the app — tap to connect.
3
Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair twice. Phone calls & media now stream into your custom ReSound aids.
Steps — Pair & Stream (Android)
1
Install ReSound Smart 3D from Google Play. Allow Bluetooth + Location. Tap “Add Hearing Aids.”
2
Open/close battery doors to pair. Tap aid name in app. For ASHA phones: Settings → Accessibility → Hearing Devices → restart aids → Pair. For non-ASHA: Settings → Bluetooth.
Starkey Genesis AI / Evolv AI — RIC
Genesis AI RIC • Evolv AI RIC • Livio Edge AI • MFi & ASHA
AppMy Starkey
Step 1 — Download My Starkey
1
Open the App Store. Search My Starkey and tap Get to install. (This replaced the older “Thrive” app.)
2
Open the app. Create a Starkey account or sign in with Sign in with Apple for easy setup. Allow Bluetooth and Location when prompted.
3
Tap “Set Up Hearing Aids.”
Step 2 — Pair Hearing Aids in the App
1
Rechargeable aids: Place in charger briefly (5–10 sec), then remove. Battery aids: Open both battery doors, then close them firmly.
2
Your aids appear in the app. Tap Connect. Follow the setup wizard — it will walk you through programs, volume preferences, and any special features like fall detection or activity tracking (available on Genesis AI and Evolv AI).
Step 3 — Enable Phone Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart aids (charger or battery door method). Tap your aid name when it appears on screen.
3
Tap Pair for the right ear, then Pair for the left. Both now show Connected. Phone calls, Siri, and all audio stream directly to your Starkey aids.
Starkey tip: After pairing, go to the My Starkey app → Settings tab to enable fall detection alerts, activity goals, and Thrive AI features if available on your model. These are turned off by default.
Step 1 — Download My Starkey
1
Open Google Play Store. Search My Starkey and install. Sign in or create an account.
2
Allow all permissions: Bluetooth, Location, and Notifications. Tap “Set Up Hearing Aids.”
Step 2 — Pair & Stream
1
Restart aids. They appear in the app (~3 min window). Tap Pair and complete the setup wizard.
2
ASHA phones (Samsung, Pixel, Android 10+): Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair. My Starkey shows a streaming indicator when audio is active.
3
Non-ASHA phones: pair under Settings → Bluetooth for call routing.
Starkey Genesis AI / Evolv AI — Custom (ITE)
Genesis AI Custom ITE/ITC • Evolv AI Custom • Bluetooth MFi & ASHA
AppMy Starkey
Steps — Pair & Stream (iPhone)
1
Install My Starkey from the App Store. Open → allow Bluetooth & Location → sign in → tap “Set Up Hearing Aids.”
2
Open and close both battery doors on your custom aids to enter pairing mode. They appear in the app — tap Connect. Complete the setup wizard.
3
Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair twice. All audio streams to your custom Starkey aids.
Steps — Pair & Stream (Android)
1
Install My Starkey from Google Play. Allow all permissions. Tap “Set Up Hearing Aids.”
2
Open/close battery doors to enter pairing mode. Tap aids in app to pair. Complete setup wizard.
3
ASHA phones: Settings → Accessibility → Hearing Devices → restart aids → Pair. Non-ASHA: Settings → Bluetooth → pair for call routing.
Widex Allure / Moment Sheer — RIC
Allure RIC • Moment Sheer RIC • Moment RIC • MFi & ASHA
AppWidex Moment
Step 1 — Download Widex Moment
1
Open the App Store. Search Widex Moment and install. The Widex Moment app works with both Allure and Moment hearing aids.
2
Open the app. Allow Bluetooth when asked. Tap “Set Up Hearing Aids.”
Step 2 — Pair Hearing Aids in the App
1
Rechargeable aids: Place in charger briefly, then remove. Battery aids: Open and close both battery doors.
2
The aids connect automatically or appear in the app. Tap to confirm the connection. The setup may take about 30 seconds.
Step 3 — Enable Phone Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart hearing aids. Tap the aid name when it appears. Tap Pair for right ear, then Pair for left ear.
3
Both aids show Connected. All calls, music, and audio stream into your Widex aids.
Allure note: Widex Allure supports ZeroDelay™ processing for the most natural sound. After pairing, make sure the Widex Moment app is updated to the latest version to access all Allure features.
Steps — Download, Pair & Stream (Android)
1
Open Google Play Store. Search Widex Moment and install. Allow Bluetooth + Location. Tap “Set Up Hearing Aids.”
2
Restart aids (charger or battery doors). Tap Pair when aids appear in the app.
3
ASHA phones: Settings → Accessibility → Hearing Devices → restart aids → Pair. Non-ASHA: pair under Settings → Bluetooth. Ask Pinnacle about the Widex TV Play accessory for TV streaming.
Widex Allure / Moment — Custom (ITE)
Allure Custom ITE • Moment Custom ITE • Bluetooth MFi & ASHA
AppWidex Moment
Steps — Pair & Stream (iPhone)
1
Install Widex Moment from the App Store. Open → allow Bluetooth → tap “Set Up Hearing Aids.”
2
Open and close both battery doors on your custom Widex aids. They appear in the app — tap to confirm connection.
3
Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair for right then left. Phone calls and media now stream into your custom Widex aids.
Steps — Pair & Stream (Android)
1
Install Widex Moment from Google Play. Allow Bluetooth + Location. Tap “Set Up.” Open/close battery doors → aids appear → tap Pair.
2
ASHA phones: Settings → Accessibility → Hearing Devices → restart aids → Pair. Non-ASHA: pair under Settings → Bluetooth.
Rexton Stellar / BiCore — RIC
Stellar RIC • BiCore RIC • Smart Direct • MFi & ASHA
AppRexton App
Step 1 — Prepare Your iPhone First
1
Before opening any app: Go to iPhone Settings, tap Bluetooth, and turn it OFF. Then restart your iPhone by holding the side button until you see “Slide to Power Off.” Turn it back on. Then turn Bluetooth back ON. This clears any leftover connection data and prevents pairing errors.
Step 2 — Download the Rexton App & Pair
1
Open the App Store. Search Rexton App and install. Open and allow Bluetooth when prompted.
2
Tap “Pair My Hearing Aids” or follow the pairing wizard. Put aids in pairing mode: rechargeable — place in charger 10 sec then remove; battery — open/close both battery doors.
3
Aids appear in the app — tap each to connect. Complete the setup wizard.
Step 3 — Enable Phone Calls & Streaming (MFi)
1
Go to iPhone Settings → Accessibility → Hearing Devices.
2
Restart aids. Tap your aid name. Tap Pair for right ear, then Pair for left ear.
3
Both aids now show Connected. Phone calls, Siri, and all audio stream directly to your Rexton aids.
Step 1 — Prepare Your Android Phone
1
Turn Bluetooth OFF on your phone, restart the phone fully, then turn Bluetooth back ON. This step is especially important for Rexton and prevents most pairing failures.
Step 2 — Download the Rexton App & Pair
1
Open Google Play Store. Search Rexton App and install. Allow Bluetooth + Location + Notifications.
2
Restart aids (charger or battery doors). Aids appear in the app — tap Pair. Complete the setup wizard.
Step 3 — Enable Streaming
1
ASHA phones (Samsung, Pixel, Android 10+): first go to Settings → Bluetooth and tap your aid name. Then go to Settings → Accessibility → Hearing Devices and pair there for best audio.
2
Non-ASHA phones: pair under Settings → Bluetooth only. Call audio will route to your aids; some audio streaming may be limited.
Android tip: If pairing fails on Android, go to Settings → Bluetooth, find your hearing aid name, tap the gear icon, and choose “Forget.” Also forget the aids in the Rexton App, then re-pair from scratch using the steps above.
Rexton BiCore — Custom (ITE)
BiCore Custom ITE/ITC • Bluetooth Smart Direct • MFi & ASHA
AppRexton App
Steps — Pair & Stream (iPhone)
1
First: turn iPhone Bluetooth OFF, restart the phone, turn Bluetooth back ON. This prevents pairing conflicts.
2
Install Rexton App from the App Store. Open → allow Bluetooth → follow pairing wizard.
3
Open and close both battery doors to put BiCore Custom aids in pairing mode. Aids appear in app — tap each to connect.
4
Settings → Accessibility → Hearing Devices. Restart aids, tap name, tap Pair twice. Calls and media now stream into your custom Rexton aids.
Steps — Pair & Stream (Android)
1
Turn Bluetooth OFF, restart phone, turn Bluetooth ON. Install Rexton App from Google Play. Allow Bluetooth + Location + Notifications.
2
Open/close battery doors to pair. Tap aids in app. For ASHA: Settings → Accessibility → Hearing Devices. For non-ASHA: Settings → Bluetooth.
Still Need Help? We're Here.
Whether your aids need a professional cleaning, a repair, or you just can't get them to pair — our team is always a call or click away.
Book an Appointment Call 646-436-7590
Former Weill Cornell Medicine audiology patient? Dr. Eric Nelson now practices at Pinnacle Audiology.